Automation With Microsoft Dynamics CRM 3.0

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123Together and Microsoft CRM, PacificNet and Jai Alai, Cognos Q3,...
TMCnet - Dec 29, 2006
biz

The news as of the first coffee this morning, and the music is Elton John's "Your Sister Can't Twist (But She Can Rock 'n' Roll):"

123Together. com, a vendor of Hosted Microsoft (.
http://news.tmcnet.com/news/it/-crm-bpo-call-center-/2006/12/29/2201615.htm

Automation With Microsoft Dynamics CRM 3.0
WebProNews - Dec 28, 2006
Automation with CRM (Customer Relationship Management) can be invaluable in such cases and provide very rapid return on investment. Microsoft Dynamics CRM 3. 0 in particular is eminently suited to a high degree of automation and allows employees to more easily and more effectively use existing customer and account data to integrate marketing and sales efforts. The automation tools provided by Microsoft CRM automate routine tasks such as direct e-mails, communication management and the management of a variety of sales processes. Such processes include account and contact management, qualification of leads and opportunity management and the maintenance of a database of customer and account information. This is available to sales personnel online or offline either in the office, at the customer premises or in transit through portable communications devices such as PDAs, palms, computers, mobile phones and laptops. Automation with CRM achieves this and brings the benefits of instant communication and information retrieval, which promote customer satisfaction and loyalty... Microsoft Dynamics CRM 3. 0 in particular is eminently suited to a high degree of automation and allows employees to more easily and more effectively use existing customer and account data to integrate marketing and sales efforts. The automation tools provided by Microsoft CRM automate routine tasks such as direct e-mails, communication management and the management of a variety of sales processes. Such processes include account and contact management, qualification of leads and opportunity management and the maintenance of a database of customer and account information. This is available to sales personnel online or offline either in the office, at the customer premises or in transit through portable communications devices such as PDAs, palms, computers, mobile phones and laptops. Automation with CRM achieves this and brings the benefits of instant communication and information retrieval, which promote customer satisfaction and loyalty. Automation with CRM can analyze factors such as the proportion of time spent by a sales force between administrative task and direct sales-related work and hence the effectiveness of the sales force and any remedial actions required to improve this.
http://www.webpronews.com/expertarticles/expertarticles/wpn-62-20061228AutomationWithMicrosoftDynamicsCRM30.html

CRM News: Blog News: Bloggers Debate Ethics After Microsoft Giveaway
CRM Buyer - Jan 2, 2007
CRM Buyer features CRM product information, reviews and comparisons. It is an independent source updated each day.
http://www.crmbuyer.com/story/De5e2Tmvj158SK/Bloggers-Debate-Ethics-After-Microsoft-Giveaway.xhtml

CRM News: Wireless: Ford 'Syncs' With Microsoft's Bluetoot...
CRM Buyer - Dec 29, 2006
CRM Buyer features CRM product information, reviews and comparisons. It is an independent source updated each day.
http://www.crmbuyer.com/story/9srgmPHAFQ4F4V/Ford-Syncs-With-Microsofts-Bluetooth-Based-System.xhtml

CRM News: RSS News: Microsoft's RSS Patent Application Raises...
CRM Buyer - Dec 28, 2006
CRM Buyer features CRM product information, reviews and comparisons. It is an independent source updated each day... Patent andTrademark Office could be interpreted to give the software giant broad rightsto RSS, or really simple syndication, technology. The possibility that Microsoft might wind up charging license fees forany RSS-type application has caused denizens of the blogosphere to take up arms against the Redmond, Wash. -based conglomerate.
http://www.crmbuyer.com/story/Q3kHTNQMsR4vtP/Microsofts-RSS-Patent-Application-Raises-Hackles.xhtml

TechWeb: The Business Technology Network
TechWeb - Jan 3, 2007
and Microsoft (CRM). The company is headquartered in Mt. and maintains branch offices for sales and support in Placentia and San Jose, Calif. , Chicago and Schaumburg, Ill. , Indianapolis and Mishawaka, Ind.
http://www.techweb.com/showPressRelease.jhtml?articleID=X567102

Tech: The Look Ahead to 2007
BusinessWeek - Dec 28, 2006
Both companies are releasing new versions of their main computing operating systems. Microsoft (MSFT) will release.
http://www.businessweek.com/technology/content/dec2006/tc20061228_363228.htm?chan=top+news_top+news+index_technology

Applications: SaaS breaks down the walls
InfoWorld - Jan 1, 2007
AppExchange itself, launched in 2005, is an application-sharing service that exposes Salesforce. com’s APIs to third-party application providers. If anyone has any doubts that SaaS will start to encroach on traditional enterprise software, one need only take note that holdouts SAP and Microsoft both announced SaaS versions of their CRM solutions this year. As with SaaS, most developments in the enterprise application arena were continuations of efforts started in 2005, such as the move to integrate BI (business intelligence) into ERP and CRM applications, efforts to extend the use of BI dashboards and score cards to the departmental level, and the push to create a single, enterprisewide view of all customer data, called master data and master customer management. In master data management, vendor approaches differed in unsurprising ways. SAP offered NetWeaver as a single consolidated solution to master data management, while IBM took the federated approach, demonstrating how data could remain in its unique silos but still be accessed through IBM’s WebSphere middleware. One of the more interesting developments in enterprise software came from the federal courts.
http://www.infoworld.com/article/07/01/01/01FEtoyapps_1.html

OmniVue Business Solutions Achieves 2006 Top 100 Pacesetter Designatio...
TechLINKS - TechLINKS (press release) - Jan 3, 2007
“We’ve been charting along an aggressive five-year plan and doing our best to stay on target. It’s really rewarding to see our efforts recognized by the very people we’re working so hard for, the CFO’s, Finance Managers and Controllers who are utilizing technology to streamline their operations,” explained Jeff Pyden, Managing Director, OmniVue Business Solutions. OmniVue is a Gold Certified Microsoft Business Solutions partner who specializes in implementing, hosting and managing best-of-breed Microsoft Dynamics GP, SL and CRM software. OmniVue partners to achieve long term success by maintaining their clients’ financial and operational systems, enabling them to focus on their business. For more information, visit... “We’ve been charting along an aggressive five-year plan and doing our best to stay on target. It’s really rewarding to see our efforts recognized by the very people we’re working so hard for, the CFO’s, Finance Managers and Controllers who are utilizing technology to streamline their operations,” explained Jeff Pyden, Managing Director, OmniVue Business Solutions. OmniVue is a Gold Certified Microsoft Business Solutions partner who specializes in implementing, hosting and managing best-of-breed Microsoft Dynamics GP, SL and CRM software. OmniVue partners to achieve long term success by maintaining their clients’ financial and operational systems, enabling them to focus on their business. For more information, visit.
http://www.techlinks.net/CommunityAnnouncements/tabid/55/articleType/ArticleView/articleId/177160/OmniVue-Business-Solutions-Achieves-2006-Top-100-Pacesetter-Designation.aspx

ITP.net {Features: Mr Vista}
عالم التقنية - Jan 3, 2007
jpg|~|Fakhoury believes Vista has got what it takes to help companies develop|~|The recent launch of Microsoft Vista represents the culmination of years of research and development effort costing billions of dollars. However, the launch timetable and process was not as smooth as it could have been. A lack of quality security solutions from third party vendors for Vista was cause for concern for CIOs throughout the Middle East. Today, the issue of IT security is one that must be taken seriously as the work of hackers intensifies and companies continually face a barrage of new and increasingly damaging viruses. There is at least one man, however, who feels Vista has got what it takes to help develop companies in a safe and secure manner and Charbel Fakhoury, Microsoft Gulf general manager, should know better than most... “First, people need to create a more conclusive environment for employees to work together internally, with their customers, with their partners externally. “So it’s not only about your internal group. How can we really extend this relationship to both your partners and your clients? Secondly, am I looking for better customer relationship management (CRM)? “Do I want to have communication with my customer base through the internet, through the web, through e-mail, through fax, and how do I build that relationship to go to a wider community? It doesn’t have to be, ‘today I’m getting my 10,000th customer’. It can be how can I get one million customers?“Third, is your company looking to have a compliant environment because today governments are putting pressure on companies to have more clarity about the content of their operations and how their business is run. So they even have to show e-mails, invoices - websites have to be compliant. Also, if you look at content management, how do companies manage their content that is driven internally, that is published on their website, that is sent to their customers? “What goes out, what goes in, any publication of the wrong information on the website can be used against you. Any wrong facts sent to customers can be detrimental to the business.
http://www.itp.net/features/details.php?id=5828&category=

Blog: Jill Dyche: December 2006 Archives
B-EYE-Network - Dec 30, 2006
(Yeah, we know, it's a mixed metaphor, but you'll get the point when you read the blog. ) Remember those old commercials where a boy on a bicycle eating a candy bar crashes into a cute girl licking her peanut butter sandwich? Bang! Then, reeling, they turn to one another and variously exclaim, “Hey, you put peanut butter in my chocolate!” and “Hey, you put chocolate in my peanut butter!” As a kid, I wondered whether bumping heads with a boy was worth the discovery of a peanut butter cup. As a grown-up, my answer is a hearty, “Yes! Especially with a glass of cold milk!”In another fateful combination, data quality vendors are pairing up with CRM vendors to create a veritable confection of functionality. While many IT executives have paid lip service to the importance of data quality to customer-focused programs, they’ve been flummoxed about how to link data standardization and cleansing processes with incumbent CRM systems.
http://www.b-eye-network.com/blogs/dyche/archives/2006/12/

ApplianceModule links plant floor and backroom systems., Online...
Industrial News Room - Jan 3, 2007
The xCoupler module with SQL Server 2005 can be setup in 60 minutes or less to configure specific plant floor devices with a database to develop commands, reports, alerts and other instructions. They provide a robust, simple and low cost way to support initiatives such as business intelligence, data warehousing, enterprise resource planning, customer relationship management, supply chain management and others. xCoupler modules are appliances that snap into a ControlLogix PAC (programmable automation controller) from Rockwell Automation and provide bi-directional data translation between plant floor devices and SQL Server 2005 databases connected to the module via Ethernet. They eliminate the security, virus and data integrity problems associated with complex PC-based multi-tier systems used to exchange plant floor data with business systems... To empower customers around the globe with fast product support, streamline transactions, and reduce procurement and product support costs, Online Development uses the latest Internet-based CRM (Customer Relationship Management) and help desk tools. Online Development is a Rockwell Automation Encompass Partner and an IBM Business Partner. Headquartered in Knoxville, Tennessee, Online Development is privately owned and has offices in Cleveland, Ohio, Cincinnati, Ohio and Barcelona, Spain. Online Development, Inc.
http://news.thomasnet.com/fullstory/502533

2007: The Year Customer Churn Reshapes Industries
CRM Buyer - Dec 29, 2006
This is just one of several industries that will be reordered by churn. Energy and utilities will find churn changing their industries, as well. Changing Your CustomersThe challenge for many companies with CRM systems already in place is how to respond to churn when it happens, without resorting to plummeting pricing or product bundles that appear very attractive to customers yet don't make long-term financial sense. Many CRM systems aren't agile enough to create strategies on the fly for responding to customer defection; they are built with the implicit assumption customers will always be there. There are literally dozens of metrics to measure the upward progression of prospects to customers through pipeline analysis and customer lifetime value once they start buying, yet many old-school CRM systems do not take into account customer churn. This inflexibility of legacy CRM systems fails to support business strategies aimed at fighting to retain customers first. The revolution that will happen in 2007 as it relates to CRM is the further integration of analytics, sales force analytics and customer data management, all applicable to selling, service and marketing.
http://www.crmbuyer.com/story/planning/54906.html

The PlayStation 2 Still Rocks
BusinessWeek - Dec 28, 2006
The PS2, meanwhile, long ago turned profitable as component prices have plunged and development costs have been written off. Even at $130 a pop, Sony earns about $8 on each PS2 it sells, compared with an estimated loss of $250 per PS3. (Nintendo is believed to break even on the Wii, while Microsoft takes a loss on the Xbox 360. ) And Sony will rake in some $1. 4 billion this year from license fees paid by game makers and sales of its own game titles for the PS2 and its predecessor, the PSOne, Goldman, Sachs & Co.
http://www.businessweek.com/globalbiz/content/dec2006/gb20061228_090512.htm?chan=tc&chan=technology_technology+index+page_more+of+today's+top+stories

Oracle sees an on-demand world
ARNnet - Dec 29, 2006
IDG News Service talked to the man who heads up Oracle's on-demand operations, Juergen Rottler, the company's executive vice president of Oracle Customer Services. An edited transcript of that conversation follows. What's Oracle's take on on-demand software?
There's a lot of interest and hype in the marketplace around on-demand, particularly in the salesforce automation space, whether it's RightNow [Technologies] or Salesforce. com or our Siebel CRM On Demand. Oracle is the only company that can offer an overarching on-demand platform for all applications and for all business processes and for different technologies -- database and middleware -- it doesn't have to just be applications. At last month's OpenWorld conference, Oracle Chief Executive Officer Larry Ellison described the company's on-demand business as the same size as Salesforce. com's; is that correct?
It's very hard to compare our businesses; it's a bit like an apples-to-oranges comparison... Who do you see as your primary competition both now and in future?
Ultimately, it will be the same people we compete against today. SAP has been a bit unfocused and haphazard and it'll take them some years to come up to scratch. We're waiting to see if Microsoft can successfully enter the market. The rest of the competition are niche players. The challenge for them is can they broaden their products and be relevant in a broader context? We're a huge company that can provide an individual on-demand service or a multitenant solution securely; others don't have those options. Some players won't be around in future. Oracle has yet to really talk up its on-demand business, is that likely to change?
You will see us continue to raise the noise level a little.
http://www.arnnet.com.au/index.php/id;2116203840;fp;2;fpid;4

Netage Introduces Dynamo Enterprise 5.1 with New Features for Deal,...
PR Web - PR Web (press release) - Dec 30, 2006
""Our client base has dramatically increased in both size and scope," continues Draganov. "Now we are in over 130 alternative asset management firms worldwide, with several key deployments of over 50 users and a few over 100 users across multiple offices worldwide. Dynamo is now a mature application, trusted by industry leaders enough to take on and replace generic CRM vendors like Siebel. "Summarizing the key Dynamo Enterprise 5. 1 features and benefits:... About the Dynamo Enterprise PlatformDynamo™ Enterprise is a relationship management software platform for alternative asset investment firms, such as hedge funds, private equity firms, real estate funds, and institutional investors and funds of funds. Built on the Microsoft. NET platform and SQL Server, it centralizes knowledge about contacts, investors, deals, and third parties in an Outlook® interface integrated with email, calendar, tasks and activities. About Netage SolutionsNetage Solutions, Inc. has been a global provider of software for the alternative investments community - private equity and hedge funds, funds of funds, venture capital and institutional investors - since 1998. Intuitive and industry-specific, our solutions improve the productivity of deal and investor relations teams worldwide. Our clients manage funds with over $200 billion, report their results to over 10,000 investors, and employ over 1,000 professionals.
http://www.prweb.com/releases/2006/12/prweb493708.htm

See you later.

GreenHomes America Goes Live with Microsoft Dynamics CRM from...

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BEST OF ECT NEWS Sage CRM's Dave Batt on New Migration Products
CRM Buyer - Dec 24, 2006
Our first product was for Goldmine. We planon delivering two other competitive migration productsin the upcoming quarter. CRM Buyer: For which vendors?Batt: Two vendors we are considering are Salesforce. comand Microsoft CRM. CRM Buyer: It's not likely that Salesforce. com -- and certainly not MicrosoftCRM -- will be acquired. So, what case can you make for customers to jump to Sage?Batt: We will target areas that their customers don'tfeel comfortable with.
http://www.crmbuyer.com/story/54868.html

GreenHomes America Goes Live with Microsoft Dynamics CRM from...
PR Web - PR Web (press release) - Dec 21, 2006
As energy conservation continues to be a top priority across the country, GreenHomes America is meeting customer's needs by delivering solutions to help customers improve the indoor comfort, health and safety of their homes while at the same time reducing energy usage by at least 25%, guaranteed. The heightened demand for their services lead them to quickly consolidate their disparate customer management databases for a single repository that easily integrates with their existing business and financial management systems. By implementing Microsoft Dynamics CRM, GreenHomes America now has a scalable solution that provides real-time visibility into their daily operations. All departments within the organization now enjoy the benefits of an integrated solution that enables them to be proactive in their customer service efforts and helps improve efficiencies throughout the company. Microsoft Dynamics CRM enables them to easily access and manage their customer communication, quickly schedule home energy advisors, manage lead generation programs, capture sales pipeline information and trend customer data. By leveraging technology in all facets of their business GreenHomes America is able to consistently deliver the highest level of service to their customers. Brett Knox, President of GreenHomes America explains, "We selected Iteration2 because they have a strong track record for successful implementations and an exceptional service delivery team.
http://www.prweb.com/releases/2006/12/prweb493457.htm

123Together.com First to Offer Free Microsoft Outlook 2007 with Their...
PR Web - PR Web (press release) - Dec 27, 2006
com First to Offer Free Microsoft Outlook 2007 with Their Exchange Hosting Service. com, the leading provider of Hosted Microsoft Exchange, Sharepoint and CRM services is now offering a free license of the new Microsoft Outlook 2007 E-mail client to every user of their Exchange Hosting service. (PRWeb) December 29, 2006 -- 123Together.
http://www.prweb.com/releases/2006/12/prweb494056.htm

CRM News: Must Read: Solid-State PCs: Computing's Next Horizon
CRM Buyer - Dec 21, 2006
CRM Buyer features CRM product information, reviews and comparisons. It is an independent source updated each day... This will be the next new horizon in computing," he predicted. No Microsoft KillerEven if Linux were to become the primary OS for solid-state PCs, the new technology probably would not destroy Microsoft's dominance in any so-called operating system war. Hoffer does not think a solid-state PC would destroy Microsoft. "The notion of shifting architecture of the PC won't impact on Microsoft," he surmised. "Developers won't abandon Macs or Windows computers. We will still need a viable desktop workstation. When Microsoft is confronted with new technology, it is infamous for developing its own brand and continuing to control the market, said Partridge.
http://www.crmbuyer.com/story/must-read/54830.html

Victoria Murphy Barret On IT
Forbes - Dec 24, 2006
His vision is quickly becoming reality. Young companies aren’t buying traditional software. Older companies are trying out the new stuff where possible, and could switch big time when Oracle (nasdaq:... Many Web software firms targeting classic business problems like inventory management and spending patterns will go public in 2007. Others will be bought or merge. The big question: Will there be a Microsoft of Web software? Benioff, of course, has one answer. More On This TopicCompanies:.
http://www.forbes.com/2006/12/09/information-2007-predictions-sneakpeek_sp07_19_victoriabarret_information.html

Gears of Success
BusinessWeek - Dec 26, 2006
He then teased us about downloadable content, saying, "Without getting into lots of details, the teams at Epic and Microsoft Game Studios have a robust plan for downloadable content in the coming weeks and months. Let's just say that the already ardent Gears fan base will not be disappointed. Geared Up for Sequels?In trying to make Gears of War a success, Microsoft spared no expense in its ad campaign. The game had its own elaborate microsite which provided back-story on the game's protagonist Marcus Fenix and set the stage for the situation on planet Sera. Finally, the marketing campaign was punctuated by a TV ad that features a surprisingly lugubrious music choice in Mad World, but it's hard to argue with the result. "One of the great things about the Gears effort was that it was a fully integrated marketing effort," explained Subramoni. "Advertising, PR, Promotions, CRM, sponsorships, etc... Finally, the marketing campaign was punctuated by a TV ad that features a surprisingly lugubrious music choice in Mad World, but it's hard to argue with the result. "One of the great things about the Gears effort was that it was a fully integrated marketing effort," explained Subramoni. "Advertising, PR, Promotions, CRM, sponsorships, etc. were all carefully orchestrated over the past two years on a global basis by John Dongelmans, the Global Product Manager. It's hard to pinpoint the specific contribution of any one area of the marketing mix, but in totality, they all contributed immensely to the success that the title has achieved to date. Specific to advertising, the two areas that stand out are the online efforts and the television ad. "The former, specifically the microsite which was developed by AKQA Interactive, was in many ways a breakthrough piece of work, providing an immersive experience into the world of Sera (through the eyes of Marcus Phoenix) without actually being the game.
http://www.businessweek.com/@@fE4QImUQjOOu8wUA/innovate/content/dec2006/id20061226_534118_page_2.htm

Epicor Places Sixth On RIS Software LeaderBoard
TMCnet - Dec 27, 2006
In October Epicor and Microsoft jointly announced the introduction of Epicor Information Worker, a new desktop productivity product that delivers Epicor's enterprise resource planning (ERP) applications on the 2007 Microsoft Office system, providing information workers improved access to business data. Scott Smith, senior manager, product marketing for Epicor, said that using Microsoft technology, "we're offering service-oriented architecture and Web services-based solutions like Epicor Information Worker. "

Rob Bernard, general manager, Worldwide ISV group at Microsoft, noted that Epicor "continues to be an early adopter of the latest technology from Microsoft, participating in numerous technical adoption programs like Windows Vista, the 2007 Office system, Office Project 2007, Windows Workflow and more. "

David Sims is contributing editor for TMCnet. For more articles please visit David Sims’ columnist page.
http://news.tmcnet.com/news/-epicor-crm-/2006/12/27/2199285.htm

CRM News: Global: Vodafone Shares Stumble on India Expansion Reports
CRM Buyer - Dec 21, 2006
CRM Buyer features CRM product information, reviews and comparisons. It is an independent source updated each day.
http://www.crmbuyer.com/story/RB9qIWvhRRQjM6/Vodafone-Shares-Stumble-on-India-Expansion-Reports.xhtml

FinanceVisor - Markets > News > News Detail
FinanceVisor.com - Dec 23, 2006
Clients are now experiencing a five-time performance increase with this version. ” A new version of the SmartCatalog™ Rule Manager is scheduled for October. The Rule Manager will be completely overhauled in Microsoft. 0 Forms Application that is written in Microsoft’s C# language. The Rule Manager connects directly to any Product Catalog in order to retrieve the necessary product information required to build complex rules.
http://www.financevisor.com/market/news_detail.aspx?rid=45023

Sci-Tech Today | Windows Vista Flaw Not Cause for Major Concern
Sci-Tech Today - Dec 27, 2006
The Linux operating system, which is fast becoming Windows' chief rival for control of laptops, desktops, and servers, tends to curtail the user's power to install software, leaving those permissions in the hands of system administrators. Five More Flaws


Security firm Determina reported five more flaws in Vista, including one that would let hackers install rogue software through Microsoft's Internet Explorer 7, the Redmond firm's latest Web browser. Microsoft has touted IE7 as a "sandbox" that won't give hackers access to a user's system even if the browser itself has been compromised. Determina's discovery appears to negate Microsoft's claim. Mike Reavy of Microsoft's Security Response Center downplayed the problem on Microsoft's Web site, according to the Times. "Currently we have not observed any public exploitation or attack activity regarding this issue," he wrote. "While I know this is a vulnerability that impacts Windows Vista, I still have every confidence that Windows Vista is our most secure platform to date.
http://www.sci-tech-today.com/story.xhtml?story_id=12300CLQ3SLU

Innovative Technologies in Unified Communications Applications and...
CRM Directory (press release) - Dec 21, 2006
LiteScape’s applications uniquely connect solutions from disparate vendors to enable users to link business applications to any IP device. Founded in 2004, the company is privately held and primarily funded by SOFTBANK Capital, Telesoft Partners and Blumberg Capital. In additional to being a certified WebEx and Microsoft partner, LiteScape has strong global relationships with Cisco, Avaya and many resellers including AT&T and Bell Canada. For additional information, please visit.
http://www.crmdirectory.com/index.php?option=com_content&task=view&id=609&Itemid=56

See you soon.

Fashion industry laps up IT for backend revamp

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Review: Sage Act 2007 CRM software
VNUNet.com - Dec 14, 2006
Installation can also be a fairly lengthy process, especially on thesingle-user version we tested. That’s because Microsoft’s. Net framework has tobe loaded if not already present, followed by SQL Server 2005 Express to managethe database. However, database setup is automated so you don’t have to be atechnical wizard to either install or start using the program. Another consideration is the need for a fairly well-specified computer withplenty of available memory, especially where the database is hosted on the samePC. We tested on a 3GHz Windows XP PC and found 1GB of Ram gave far betterperformance compared with the minimum 512MB specified. Although it can be used on its own, you don’t get the full benefit of ACTunless it’s shared, with support for up to 10 users in the basic ACT 2007package.
http://www.vnunet.com/articles/print/2170933

Fashion industry laps up IT for backend revamp
Economic Times - Dec 20, 2006
Designers JJ Valaya, Tarun Tahiliani, Ritu Kumar and
Satya Paul are implementing Enterprise Resource Planning (ERP) and Customer
Relationship Management (CRM) to keep up with the new fashion retailing and
technology trends. The IT tools might not walk the ramps but are
definitely helping designers consolidate their backstage business. Both
Tahiliani Design and Satya Paul’s desire for greater control over
inventory planning, procurement and production led them to adopt this IT
planning tool. Satya Paul has had ERP in place for some time and is
already using it to track consumer buying patters across individual stores and
across various brands... The firm
is helping to implement the ERP package for various retail businesses. “Apart from managing their burgeoning retail businesses and
supply management the IT tools help designers to deliver customised
‘just-in-time fashion’ for a clientele across international
locales,’’ says Sharmila Katre, business co-coordinator, Tahiliani
Design “There is an inclination to move from an unorganised to an
organised environment in the medium scale outfits,” says Sushant Dwivedy,
business group lead (MBS), Microsoft. Though Microsoft is gunning
for the medium and small retail businesses for their ERP solutions business, not
everyone has been able to sell the ERP that well to the Indian market. While global fashion houses are moving to sophisticated apparel ERP
and prefer to dress in BlueCherry suite, the Indian designers, keeping in line
with their affordable prêt retailing, are investing in low-cost ERP
solutions by Microsoft or SAP and giving the niche BlueCherry suite a complete
miss. The New York-based Computer Generated Solutions (CGS) company, which has
developed significant parts of BlueCherry software at their India site, has
decided not to launch this product in India. Though the company
claims it has been providing BlueCherry to some of the top apparel manufacturers
and retailers in North America, it feels that Indian corporates, retailers and
design houses are not ready for this sophisticated solution. Pricing is the one
of the main issues for the product.
http://economictimes.indiatimes.com/articleshow/856668.cms

Chinese Tech Bubble Survivor
Forbes - Dec 20, 2006
The company's software division has more than 5,000 customers worldwide in manufacturing, financial services, health care, home building, real estate, and wholesale and retail distribution. Software products include Pivotal CRM, c360 CRM add-on products, industry solutions and development tools for the Microsoft Dynamics CRM platform.
http://www.forbes.com/finance/2006/12/20/china-internet-software-pf-ii-in_jd_1220gurusow_inl.html?partner=rss

Non-Synchronized CRM Used Widely For Staffing, Report Finds
TMCnet - Dec 11, 2006
Click here to learn more. The recruiters who use only Microsoft Outlook and an ATS were the most likely to name a need for enhanced placements, i. improved access to qualified candidates and faster rates of placement. Respondents who relied on rudimentary front-office technology had the most need for upgrades to enhance placement rates, the survey found. Seventy-one percent of respondents felt that sourcing candidates from multiple job boards and sites, directly from their front-office software, would improve their placement rate, and eighty-seven percent of respondents agreed that an integrated front-office would have a positive impact on revenue growth; while 15 percent thought that such an integration would have a substantial impact on revenue growth.
http://news.tmcnet.com/news/-bullhorn-staffing-crm-/2006/12/11/2155391.htm

NewsFactor Network | Microsoft's Open XML Wins Approval as a...
NewsFactor Network - Dec 11, 2006
Open XML is Microsoft's foray into the open-format world and the default format for Office 2007. It saves documents in XML (Extensible Markup Language) with Zip compression technologies, not the formats that Microsoft used in prior versions of Office. As a result -- and because Microsoft will not demand royalties for using Open XML -- software from other publishers will be able to read Office documents saved in Open XML. Both Corel, which makes the WordPerfect suite of business tools, and Novell, which offers a version of OpenOffice. org, have announced support for Open XML. Only IBM, also an ECMA member, voted against Open XML as a standard, claiming the format is too complex for true multivendor use. Open-Source Competition


Famous (and sometimes infamous) for guarding the inner workings of its software, Microsoft's decision to publish the basic format of Office documents comes when a growing number of industries, not to mention a vocal set of government agencies, have called for document archives to be saved in a standard format that would be compatible with future document-creation software.
http://www.newsfactor.com/news/Microsoft-s-Open-XML-Wins-Approval/story.xhtml?story_id=023001SOKV17

Microsoft Advances Business Intelligence Solution
Xtvworld - Xtvworld (press release) - Dec 11, 2006
Redmond, WA, USA, December 11, 2006 -- Microsoft Corp has released community technology preview (CTP) for its integrated performance management application Microsoft® Office PerformancePoint™ Server 2007. Scheduled for general availability in mid-2007, Office PerformancePoint Server 2007 brings together next-generation monitoring, analytics and planning capabilities in a complete performance management application.
http://press.xtvworld.com/article15853.html

Working on the fly Chris Jenkins
Australian IT - Dec 12, 2006
"I know people have been talking about this for quite some time, in terms of the potential, but we're actually starting to see that hit. "
The increase in bandwidth available to mobile users means there is less need for customised, mobile-specific applications, especially as many corporate software packages now have a web browser interface. "It's easy for people to try it out because of the web browser enablement of so many ERP and CRM systems," Gartner's Simpson says. Hamill describes mobile access to industrial enterprise applications such as SAP and Oracle and Seibel as the "final wave" of business mobility, saying the phenomenon won't necessarily be restricted to laptops. Device makers such as Nokia and RIM are also doing a lot of work on developing interfaces to enterprise systems, he says. But despite the arrival of the big end of the application market, email and internet access remain the cornerstones of most company's mobile needs. In the smartphone arena, BlackBerry still had an edge on Microsoft's Exchange-based mobile email system, as it offers more management options and is less data-intensive, Simpson says... In the smartphone arena, BlackBerry still had an edge on Microsoft's Exchange-based mobile email system, as it offers more management options and is less data-intensive, Simpson says. Gartner's own testing showed Microsoft's systems could be up to four times as data-hungry as the RIM service - a particular problem in Australia with its per kilobyte pricing and download caps. Microsoft would eventually get its product into shape, but it could take several years, he says. Following its acquisition of IntelliSync, "Nokia has finally started to make some progress in this area," he says. "Microsoft and RIM aren't the only game in town. "
The threat from web-based email systems such as Google's Gmail also shouldn't be discounted, he says. The availability of usable email software in an increasing number of phones is also expected to open the door to more employees being able to access work email on the move.
http://australianit.news.com.au/articles/0,7204,20896464%5E15397%5E%5Enbv%5E,00.html

2006: A year of IT highs and lows
InfoWorld - Dec 11, 2006
” --Ted Samson “I wouldn’t be surprised to see SaaS services (at) $5 per month, per user. ” -- Josh Greenbaum, EAConsult 2006 didn’t quite make it as “The Year of SaaS,” but it came darn close. Spurred by the success of firms such as Salesforce. com, Microsoft, Oracle, and SAS created SaaS CRM products with integration to their on-premises software as a differentiator. Even more important: SaaS providers, led by Salesforce, laid down a solid foundation on which to build new services in 2007 and beyond. Take, for example, AppExchange, an online market of sorts that Salesforce.
http://www.infoworld.com/article/06/12/11/50NNtechwatch_2.html

Take care.

National Business Review (NBR) - Business, News, Arts, Media, Share...

Give me five!

Vista, Office and Exchange 2007 to help struggling Brits
Register - Nov 30, 2006
In other words, Microsoft is using a new interface to expose many existing functions in Office that users didn't know existed or found too hard to use. Office replaces many menus with a "ribbon" and icons. Among the genuine improvements, integration between Office and Microsoft's CRM means that users can view business data at the same time as their Outlook diary and to-do-lists. Also, there's improved search in Windows Vista and SharePoint, and online collaboration through Groove Workspaces for employees and partners, which offers threaded discussions, issue tracking, and document libraries shared with SharePoint. Microsoft stressed security by working virtually, and of using BitLocker in Windows Vista to encrypt a PC hard drive in case the machine is lost or stolen, plus the ability to specify who can access documents to prevent leaks and stolen IP. ® Track this type of story as a.
http://www.theregister.co.uk/2006/11/30/microsoft_cure_for_uk_productivity_gap/

National Business Review (NBR) - Business, News, Arts, Media, Share...
National Business Review - Dec 4, 2006
And it’s only because I’m an old fogey who has written about Great Plains, Navision and Axapta in the past that I care much. The IT industry in general is little interested in history – it’s what works and can be sold now that counts. Welcome, then, to Microsoft Dynamics CRM. It was introduced a couple of years ago but a it’s portion of the Microsoft Dynamics line that comes unencumbered with history. Microsoft developed it itself, in such a way that it will work with the existing Dynamics suite. Dynamics needed customer relationship management, so here it is. Dynamics CRM may not have history (yet) but it does have background.
http://www.nbr.co.nz/home/column_article.asp?id=16875&cid=3&cname=Technology

Vista's Many Turnoffs
BusinessWeek - Dec 1, 2006
He says that the involvement of dozens of people, operating in too many teams, led to what he calls "the lowest common denominator. "Microsoft executives were not available to comment for this story. However, its supporters point out that each menu option—switch user, log off, lock, restart, sleep, hibernate, and shut down—does do something slightly different. "Restart," for example, shuts off and then immediately reboots the computer. "Sleep," on the other hand, puts the computer in a lower power state, saving battery juice while enabling the user to quickly resume activity. That's different from "hibernate," which saves work before, essentially, shutting down.
http://www.businessweek.com/technology/content/dec2006/tc20061201_625122.htm?chan=top+news_top+news+index_businessweek+exclusives

Taipei Times - archives
Taipei Times - Dec 3, 2006
If your hard disk crashes, your laptop gets stolen or any other disaster strikes, your valuable online work is stored safely on some big server probably on the other side of the Atlantic. That, admittedly, raises other security questions, but I've more faith in Google not losing my data than I do my own infrequently backed-up hard drive. Microsoft can be more of a hindrance than a help for bloggers. Cutting and pasting from Word is seldom straightforward, as there are often hidden formatting commands which interfere with the appearance of blog text. All the online packages I've looked at make inserting text and even graphics into a blog far more straightforward. Browser-based software should also make collaboration inherently simpler. Files such as word processor documents or spreadsheets are treated essentially as password protected Web pages... It includes Zoho Writer, Sheet and Show, the last being a lightweight PowerPoint-style presentation program. It also has a collaboration program called Zoho Virtual Office. On top of these there are Web-based business tools, including Zoho CRM and a well-featured online organizer called Planner. The spreadsheet seems more polished than Google's effort. It's certainly easier to produce charts, although that's not something I often do. There are occasions, however, when Sheet doesn't quite behave as expected, highlighting the wrong cells and so on. The software is still shown as being in beta test, but even when these problems are ironed out, it's not going to be a challenger for Excel's crown.
http://www.taipeitimes.com/News/editorials/archives/2006/12/03/2003338939

Oracle: On-demand world the future
InfoWorld - Nov 30, 2006
We see partners take that platform for applications across the entire enterprise. We have on-demand versions for all of our applications including the ones we acquired. We've a revamped release of PeopleSoft Enterprise On Demand and we have Oracle On Demand for Siebel CRM as well as Siebel CRM On Demand. We have all our retail 'on-demanded' -- Retek and ProfitLogic -- and our G-Log logistics. We're working on a Portal solution. IDGNS: Who does the bulk of the hosting of your on-demand software -- Oracle or your partners -- in percentage terms?Rottler: In most cases where partners are hosting, it's because the customer already has someone to outsource their software. Depending on the geography, it's in the 20 to 30 percent range... IDGNS: Who do you see as your primary competition both now and in future?Rottler: Ultimately, it will be the same people we compete against today. SAP has been a bit unfocused and haphazard and it'll take them some years to come up to scratch. We're waiting to see if Microsoft [Corp. ] can successfully enter the market. The rest of the competition are niche players. The challenge for them is can they broaden their products and be relevant in a broader context? We're a huge company that can provide an individual on-demand service or a multitenant solution securely; others don't have those options. Some players won't be around in future.
http://www.infoworld.com/archives/emailPrint.jsp?R=printThis&A=/article/06/11/30/HNoracleontap_1.html&source=searchresult

Quest Software Unveils New Version of Quest's Vintela Authenticati...
TMCnet - Dec 4, 2006
Wilson said since most of these enterprises are also heterogeneous, the ability to extend the powerful capabilities of Microsoft technologies to non-Microsoft platforms is key to their success. Microsoft has purposely chosen to base its solutions, such as Active Directory, SMS and MOM, on established industry standards, which creates an ideal platform upon which to build a unified management infrastructure for the heterogeneous enterprise. “Quest provides the enabling technologies that allow organizations to get the most from their investment in Microsoft infrastructure by extending the reach of those capabilities across platforms. We’re very pleased to be among the founding members of the Interop Alliance,” concluded Wilson. 1 of Quest’s Vintela Authentication Services was introduced in October, and is now generally available.
http://news.tmcnet.com/news/2006/12/04/2135090.htm

NewsFactor Network | Samsung Intros New Windows Mobile Smartphone
NewsFactor Network - Dec 4, 2006
"Microsoft's strategy with Windows Mobile is to line up device manufacturers to extend the reach of this operating system," Ryan said. 0, Microsoft has added push e-mail capability, which is critical for business users. Connecting through Exchange should prove popular to the large number of organizations using the Microsoft communications.
http://www.newsfactor.com/news/Samsung-Intros-Windows-Smartphone/story.xhtml?story_id=010000ZEE0NE

Goodbye.

ERP integration is lure for IT chiefs

Hello!

Salesforce.com integrates to get ahead
Register - Nov 27, 2006
com is today expected to take its latest step towards improving integration with third-parties' software, including business rival Oracle. The hosted CRM pioneer will announce an extension to its recently launched Apex platform and language called ConnectOut, which enables other applications to be notified of business events in Salesforce. ConnectOut – part of Salesforce. com’s new ApexConnect family of services - is scheduled for release with the Winter 07 edition of Salesforce... com claimed dozens of customers are in production on ConnectSAP. com also provides integration with Microsoft Office, Outlook and Lotus Notes. According to Salesforce. com, it is helping reduce the cost of integration associated with installing applications. "Prior to ConnectSAP and ConnectOracle a lot of that connection was developed with Salesforce.
http://www.theregister.co.uk/2006/11/27/salesforce_oracle_integration/

ERP integration is lure for IT chiefs
ComputerWeekly.com - Nov 24, 2006
The idea of using Office as an interface onto back-end enterprise systems, such as SAP and Oracle, is already beginning to find favour among IT chiefs. One IT director of a global company said, "People are familiar with the Office interface and they find it difficult to adapt to interfaces for enterprise resource planning applications. So integrating ERP or CRM with Office should make it easier for users and save on training. " ADVERTISEMENT... "I see no benefit having enterprise integration defined by Microsoft - its track record is not one to be proud of in this area," said one IT manager. Many users are looking at integrating the Sharepoint 2007 groupware platform into ­Office 2007 to allow staff to share information from within Office applications. Kevin Kincaid, IS development manager at property services firm Telereal, said that of all the Vista releases "upgrading to Office 2007 is probably the easiest case to make". "Office 2007 also removes certain limitations found in the current version of, for example, Excel.
http://www.computerweekly.com/Articles/2006/11/24/220170/ERP+integration+is+lure+for+IT+chiefs.htm

Sage Leads The Pack In London
Forbes - Nov 29, 2006
-based supplier of accounting, customer relationship management (CRM) and business management software to small and midsized businesses, is the only technology company listed on the FTSE 100 share index, a roll call of the 100 most highly capitalized companies listed on the London Stock Exchange. It was the sole member of another select group today, being the top blue chip riser on the market. The Newcastle-based company added 17.
http://www.forbes.com/enterprisetech/2006/11/29/sage-group-crm-markets-equity-cx_cn_1129markets07.html?partner=rss

Small firms thinking big
VNUNet.com - Nov 23, 2006
Relationship-building is a constant challenge – particularly because JGB hasa smaller margin of error than many of its competitors. If a business that JGBinvests in experiences problems that are not identified early, that investmentcould potentially be in jeopardy. To help address the issue, JGB recently invested in a hosted CRM applicationfrom. Since installing the software, JGB estimates that it has saved more than£20,000 through better security, greater reliability, improved visibility andspeed of response, and through faster communication. This experience of CRM is pretty typical of medium-sized companies, saysThompson – Gartner’s research shows that smaller companies often see moredramatic benefits from CRM technology than larger organisations.
http://www.vnunet.com/articles/print/2169263

NewsFactor Network | Xbox 360 Live Overwhelmed by Demand
NewsFactor Network - Nov 24, 2006
On Wednesday, Microsoft launched a new Xbox service that lets users of Xbox 360 Live download TV shows and films, many in high definition. The service boasts content from Warner Brothers, Ultimate Fighting Championship, Turner Broadcasting, Paramount, MTV, and CBS, with more content to be released weekly. But the new service tanked when users reported widespread problems with the downloads, complaining of wait times in excess of four hours or downloads that stopped cold in the middle of transmission. What's more, their accounts were charged as if the downloads went off without a hitch. On his blog at www.
http://www.newsfactor.com/story.xhtml?story_id=12000DMAC33C

NewsFactor Network | Firefox 2 Browser Struck by Password Flaw
NewsFactor Network - Nov 24, 2006
us The Mozilla Foundation, which maintains code for the Firefox browser, has acknowledged that there is a problem with the Firefox Password Manager and has named it bug #360493. Microsoft has also admitted that the newly discovered password bug can affect Internet Explorer as well, but most reports indicate that Firefox is the more likely target because of the way it stores usernames and passwords. --> Related Topics.
http://www.newsfactor.com/story.xhtml?story_id=12000CANNOOO

Meeting the challenge - vnunet.com
VNUNet.com - Nov 23, 2006
Sixty per cent of the time that I am called in to help small businesses is todiscuss how to improve sales. What we learn from large firms, such as customerrelationship management (CRM) systems, can be adapted to SMEs to provide focusand direction. CRM systems can add real volume – on average, sales growth of between 30 and50 per cent is not uncommon. And another area is innovation through teamwork. How can you use technologyto share wisdom, to share problems, particularly when people are spreadgeographically?Collaboration products such as... CRM systems can add real volume – on average, sales growth of between 30 and50 per cent is not uncommon. And another area is innovation through teamwork. How can you use technologyto share wisdom, to share problems, particularly when people are spreadgeographically?Collaboration products such as. You can link up your entrepreneurs and they can come forward withinnovations. But for me, the key is to ask the question: what do I really needto do to move this organisation forward, and then turn to the IT guys and say,how can you help me to do that?Watch the web seminar online.
http://www.vnunet.com/computing/analysis/2169293/meeting-challenge

Technology News: Security: Firefox, IE Vulnerable to Password Theft
TechNewsWorld - Nov 24, 2006
Both Mozilla and Microsoft have acknowledged the problem and are working on fixes. Compliments of ATG,.
http://www.technewsworld.com/story/54413.html

What does the future hold for Cisco? - vnunet.com
VNUNet.com - Nov 27, 2006
Those watching the companywill have noticed a succession of product launches starting with the release ofthe Digital Media System at the end of September, followed by the release of theUnified Communications (UC) for SMEs and the Telepresence ‘Meeting Solution’ inOctober. As recently as 1 November, Cisco also launched its CRM Connector, whichplugs into Microsoft Dynamics software. What people might not have noticed though is that Cisco has changed its logo,even though it is noticeably different. They may also have missed last month’sreport that the company has announced its intent to acquire Orative, a smallCalifornian-based mobile telephony software specialist. However, Wall Streetcertainly noticed because the company’s stock, which for some time has beengoing nowhere in particular, started to rise sharply again. This is not just because the markets like the way that Cisco’s new logolooks.
http://www.vnunet.com/crn/analysis/2169494/does-future-hold-cisco

Our Challenge Is Change, Not Globalization
Forbes - Nov 27, 2006
Consider that Google's revenue per employee is around $1. 3 million, on a forward basis. Shockingly, that's more than twice as high as the revenue-per-employee figures at Microsoft (nasdaq:.
http://www.forbes.com/execpicks/columnists/global/2006/1127/016.html

RealMoney.com: Software Gurus Like the Other Software Giant
thestreet.com - Nov 24, 2006
This is used by corporations to integrate back-office functions such as distribution, accounting, human resources and manufacturing. The software is popular because it helps companies become more productive and efficient, which reduces costs. SAP's position with corporations has enabled it to grow by moving into other business-related software fields, including supply chain and customer relationship management, usually referred by its initials, CRM. SAP continues to grow at a nice pace. Its most recent financials, as of Sept. 30, showed that for the first nine months of this year, its revenue was up 13%, while earnings per share rose 16%.
http://www.thestreet.com/p/_yahoo/rmoney/software/10323873.html

Mistakes Made On The Road To Innovation
BusinessWeek - Nov 27, 2006
They must reinvent the company. Even at healthy companies, business model innovations are essential to retaining their competitive positions. Microsoft (MSFT)Chief Executive Steve Ballmer says he no longer thinks of his competition as individual companies. Instead, "it's alternative business models that we'll have to compete with or embrace," he says. His two biggest threats are the open-source phenomenon and advertising-supported software. There's no better example than Kodak of the importance of coming up with new ways of doing business -- and the difficulties of succeeding. At its peak, Kodak was an icon of American technology innovation... A watershed moment came when Siebel competed against upstart Salesforce. com for the business of tech giant Cisco Systems (CSCO). Even though Cisco was tilting toward Salesforce. com, (CRM) Seibel's sales people pushed traditional product software because they'd get richer commissions that way. Siebel lost the deal, and its business was forced to sell out to Oracle (ORCL). "There were groups of disbelievers in the organization, which is a recipe for disaster," says Bruce Cleveland, who ran the software-as-a-service initiative. GIVE YOUR NEW INITIATIVES ROOM TO BREATHEA company's core business and its new initiatives are typically at odds with one another.
http://www.businessweek.com/magazine/content/06_48/b4011421.htm?chan=rss_topEmailedStories_ssi_5

Good luck!

CRM News: iPod: iPod, Rivals Fight for Position on Holiday Wish Lists

Give me five!

Websites: get online or get left behind
VNUNet.com - Nov 16, 2006
Of course, many donot. But as businesses of all shapes and sizes embrace the internet to promotetheir services and sell their goods, why would they want an accountant orbusiness adviser who is obviously living in the dark ages?Many businesses today are grappling with the challenges and opportunities ofhaving an effective web presence. They are creating online stores withintegration into the accounting and stock system, and some form of CRM system. Who is going to give them the best business advice: the accountant whounderstands it all, or the accountant who won’t even use the internet to promotetheir practice?The answer is obvious and those accountants too busy to do any marketing, orable to rely on referrals, should take a look at the quality and type of workthey are gaining. Some firms are increasingly becoming interested in the‘business advice’ market, where recovery rates of 120% to 140% are the norm. By relying on referrals for business, you are actually – probably unwittingly– allowing them to decide how your business develops. Bank managers are likelyto refer business to the most appropriate accountancy firm... Your website should communicate basic information about your firm – who youare, what you do, where you are located. If you are a sole trader and specialisein a particular type of work, include case studies on the site and be preparedto keep it up to date. So, how much will all this cost? Well, Microsoft will soon launch a freeservice, but you will need to do much of the work yourself. The IAAITC offers aservice for members, which costs about £200 per year for both the email and webservices and provides a library of content for the firm to work with. David Reynolds is chief executive of the.
http://www.vnunet.com/articles/print/2169176

CRM News: iPod: iPod, Rivals Fight for Position on Holiday Wish Lists
CRM Buyer - Nov 20, 2006
CRM Buyer features CRM product information, reviews and comparisons. It is an independent source updated each day.
http://www.crmbuyer.com/story/Ls9blY5lMQtgA4/iPod-Rivals-Fight-for-Position-on-Holiday-Wish-Lists.xhtml

SugarCRM supports full open-source stack
InfoWorld - Nov 16, 2006
But should any customer support issue require escalation, the vendor has strong relationships in place with MySQL and with BitRock S, which provides installation technology and second-tier support for both Apache and PHP. Oram also noted that SugarCRM has been supporting Red Hat Inc. 's Linux, Apache, MySQL and PHP in its Sugar Appliance, a dedicated device that runs its CRM applications, for the past two years. SugarCRM intends to extend FastStack to support the other major Web server it supports, Microsoft Corp. 's Internet Information Server (IIS), and the two other databases the CRM applications run on -- Microsoft's SQL Server and Oracle Corp. 's eponymous offering -- within the next six months, according to Oram. FastStack is available for download from SugarCRM's Web site for a one-time fee of US$499 for customers who are also purchasing either Sugar Professional On-Site or Sugar Enterprise On-Site.
http://www.infoworld.com/archives/emailPrint.jsp?R=printThis&A=/article/06/11/16/HNsugarcrmopensource_1.html

Bidding for Software's Hall of Fame
Motley Fool - Nov 17, 2006
" In fact, there is no other software firm its size -- about $500 million in annual revenues -- growing as fast. It's certainly a testament to the company's unique approach to selling and delivering business software. In the third quarter, revenues surged 57% to $130 million. Net income was $339,000, or breakeven on a per-share basis, which compares to a net profit of $13... For next year, the company expects revenues of $700 million to $710 million. Despite all the good news, the big concern is: Can Salesforce. com continue to grow over the long term? Well, keep in mind that the company is much more than just a CRM player. It's building a highly scalable on-demand platform, with major deployments from companies like Cisco (Nasdaq:.
http://www.fool.com/investing/general/2006/11/17/bidding-for-softwares-hall-of-fame.aspx

Accounting Firms Grow By Needs, Regions & Mergers
Accountingweb.com - Nov 20, 2006
Microsoft� Forecaster is an affordable way to customize your budgeting and planning to give you the control you need to manage your business' performance. As soon as you enter a number, it's available for analysis, allowing you to see how it impacts revenue and costs. This streamlined budgeting and planning solution helps decrease the chance for errors and miscommunication. And with Microsoft Forecaster, changes are easy to make. Even last-minute ones... Valerie Kozikowski told SearchCRM. com, �The new link and application from SugarCRM will be our mechanism to create a communication platform. In no way is it intended to be a full CRM system for alliance members to track customers. We are not handing them a full CRM solution and saying use that for your internal CRM purposes. � Kozikowski continued in SearchCRM. com, �We were looking for something with a very clean and simple user interface we could tailor without making a lot of changes. Because some of our needs are unique in that we�re connecting people who can be customers or referral sources, we needed a lot of flexibility.
http://www.accountingweb.com/cgi-bin/item.cgi?id=102819&d=815&h=817&f=816&dateformat=%25B%20%25e,%20%25Y

Opportunity knocks for SMEs
VNUNet.com - Nov 22, 2006
The availability of hosted services is also making a difference to SMEs,bringing traditionally expensive enterprise-level applications within the reachof the smaller business. com has enjoyed a lot of success with its hosted customerrelationship management (CRM) offering, many other companies offering purelyhosted services have disappeared, says Ovum’s Masood. It is the traditional software companies, such as Microsoft, Oracle and SAP,that are now making an impact by offering some of their services on a hostedbasis. These tend to be generic, rather than heavily customised. ‘People are becoming willing to sacrifice customisation to get somethinguseful,’ says Alastair McAulay, managing consultant at PA Consulting. A new development in hosted services is the entrance into the SME market ofnon-traditional players such as Amazon, which is offering an ecommerce platform,and Google, which is offering basic office functionality... com has enjoyed a lot of success with its hosted customerrelationship management (CRM) offering, many other companies offering purelyhosted services have disappeared, says Ovum’s Masood. It is the traditional software companies, such as Microsoft, Oracle and SAP,that are now making an impact by offering some of their services on a hostedbasis. These tend to be generic, rather than heavily customised. ‘People are becoming willing to sacrifice customisation to get somethinguseful,’ says Alastair McAulay, managing consultant at PA Consulting. A new development in hosted services is the entrance into the SME market ofnon-traditional players such as Amazon, which is offering an ecommerce platform,and Google, which is offering basic office functionality. ‘Amazon is making ecommerce very accessible and easy,’ says McAulay.
http://www.vnunet.com/computing/analysis/2169296/opportunity-knocks-smes

Good luck!

Customer demands, Novell the best partner

Nice meeting you!

Microsoft tailors Dynamics CRM for Office and Vista
InfoWorld - Nov 7, 2006
4 to the same price list as its Dynamics Enterprise Resource Planning (ERP) software suite. The move will simplify how customers order CRM and other products in the Dynamics line, Microsoft said. Dynamics CRM will still be available through volume licensing channels. The company's Dynamics product group is responsible for a range of back-end business applications, including supply chain and financial applications... That version will be hosted by Microsoft. CRM is offered as a hosted service by its partners and as on-premise software. This week, Microsoft is also adding the Dynamics ERP suite to its Subscription Licensing Model. Dynamics ERP includes the applications Dynamics AX (Axapta), Dynamics GP (Great Plains), Dynamics NAV (Navision) and Dynamics SL (Solomon). Through its partners, Microsoft will let customers either license the applications or subscribe to .
http://www.infoworld.com/archives/emailPrint.jsp?R=printThis&A=/article/06/11/07/HNmsdynamicscrm_1.html&source=searchresult

Customer demands, Novell the best partner
CNET News.com - Nov 3, 2006
It is now quite common for a customer to choose Windows to run a CRM or production management system, and choose Linux to run a print server, file server, or a rapidly changing environment. What has changed is that now customers are using virtualization to better utilize their servers, and they now want to run Windows and Linux on the same server. Customers also wanted assurances that they would not be caught in the crossfire of patent infringement lawsuits between the vendors. These customer requests caused Microsoft to look for a Linux partner who would work cooperatively to make interoperability successful, and recognize the IP rights of both companies. Novell has a long history as a commercial software company and has significant ownership and patents in the Unix and Linux space... What has changed is that now customers are using virtualization to better utilize their servers, and they now want to run Windows and Linux on the same server. Customers also wanted assurances that they would not be caught in the crossfire of patent infringement lawsuits between the vendors. These customer requests caused Microsoft to look for a Linux partner who would work cooperatively to make interoperability successful, and recognize the IP rights of both companies. Novell has a long history as a commercial software company and has significant ownership and patents in the Unix and Linux space. Novell was a great fit for Microsoft, and vice versa. I wrote a blog about more of the details here.
http://news.com.com/5208-1016_3-0.html?forumID=1&threadID=22583&messageID=199404&start=-1

Showtime for the Xbox 360
BusinessWeek - Nov 7, 2006
But to Microsoft (MSFT), it's always been seen as that—and a whole lot more. Microsoft wants the machine to be the digital entertainment hub in your home; a way for customers to consume all.
http://www.businessweek.com/technology/content/nov2006/tc20061107_374903.htm?chan=top+news_top+news+index_technology

Microsoft Plays a New Zune
BusinessWeek - Nov 8, 2006
That might not be enough. Zune’s large display and wireless capability.
http://www.businessweek.com/technology/content/nov2006/tc20061108_782680.htm?sub=techmaven

PeopleSoft co-founder launches his ERP Workday
InfoWorld - Nov 6, 2006
At the same time, the company will "deepen and broaden" its HCM offering, Duffield said. Workday also announced four key partnerships, and the most significant is with Microsoft Corp. The software giant to date has limited presence in the on-demand applications market, with the focus on hosted CRM (customer relationship management) software, not ERP. Workday and Microsoft are hoping to provide integration between Workday software and Microsoft's Outlook, SharePoint Server and Exchange Server products some time next year. Turning to the other partnerships, systems integrator Accenture Ltd. is building a practice around Workday technology. Payroll specialist Automatic Data Processing Inc... Workday also announced four key partnerships, and the most significant is with Microsoft Corp. The software giant to date has limited presence in the on-demand applications market, with the focus on hosted CRM (customer relationship management) software, not ERP. Workday and Microsoft are hoping to provide integration between Workday software and Microsoft's Outlook, SharePoint Server and Exchange Server products some time next year. Turning to the other partnerships, systems integrator Accenture Ltd. is building a practice around Workday technology. Payroll specialist Automatic Data Processing Inc. (ADP) is integrating its PayForce product with Workday's offerings.
http://www.infoworld.com/archives/emailPrint.jsp?R=printThis&A=/article/06/11/06/HNerpworkday_1.html&source=searchresult

Q&A: Salesforce.com to be on-demand computing platform
InfoWorld - Nov 2, 2006
IDGNS: Talking about Salesforce. com being a platform begs the question: Will you ever stop selling CRM software?Benioff: We're in two businesses today. We're the leading independent CRM vendor and also the leading on-demand platform. We'll always be in CRM. Our largest user Cisco has 7,500 users on Salesforce. Before they had Siebel. Merrill Lynch has more than 5,000 Salesforce users... IDGNS: What do you think Oracle will do about on-demand applications?Benioff: Oracle's got to be there. They aren't there and they're doing a terrible job. Microsoft is in the same spot, they've got nothing. Lots of companies would like to do on-demand, but they've not figured out how to crack the code. With our AppExchange Incubator, we're giving companies physical space in San Mateo, California at the former Siebel headquarters. It's US$20,000 per cube per year. We're looking to offer incubators in Singapore, Bangalore, London and Tokyo.
http://www.infoworld.com/archives/emailPrint.jsp?R=printThis&A=/article/06/11/02/HNsfplatform_1.html

Have a nice day!

Hitting on a Point, but not quite

How do you do!

Office Live Goes Live on November 15
PC World - Oct 31, 2006
The service also will be available in beta versions in France, Germany, Japan and the UK on November 15. New Online Ad Service Microsoft will also introduce a beta of a new service at that time, Office Live adManager, which lets users purchase online advertising for Microsoft's MSN. And in the next six months, the company also plans to add the ability to let users purchase ads for search engines from Google, Yahoo, Ask... But on its most recent quarterly earnings call last week, Chris Liddell, Microsoft's chief financial officer, said the company was seeing progress in this area, though he was not clear on exactly what metrics the company is using to track that progress. Office Live Details Office Live will be available in three versions: Office Live Basics, which is a stripped-down, free version; Office Live Essentials, which costs $20 per month and can support up to 10 users; and Office Live Premium, which costs $40 per month and can support up to 20 users. All three versions will include adManager, as well as another new service called Office Live Business Contact Manager, a CRM service, Cetinok said. Another change to the full version of Office Live will be a simplified Web-site design tool, Cetinok said. The new tool made it easier for users to bring custom HTML to their Web sites, something beta users requested, he said. More than 160,000 businesses have tested Office Live so far.
http://www.pcworld.com/article/id,127715-page,1-c,enterprisetechnology/article.html

Hitting on a Point, but not quite
CNET News.com - Oct 26, 2006
Microsoft just might have enough bright minds in all their offices combined to pump out a seriously good operating system. If you have 1 good mind in charge of parts of IE security but 10 other guys working on the part, your weakest link is going to hurt you. This seems to be across the board for Microsoft IMO. Looking at your comment about using the right tools in Firefox for the right job, Microsoft should take that advice and realize that people who do use Windows are often using it for it's ease of use... Microsoft just might have enough bright minds in all their offices combined to pump out a seriously good operating system. If you have 1 good mind in charge of parts of IE security but 10 other guys working on the part, your weakest link is going to hurt you. This seems to be across the board for Microsoft IMO. Looking at your comment about using the right tools in Firefox for the right job, Microsoft should take that advice and realize that people who do use Windows are often using it for it's ease of use. (For those using Windows, it's somewhat of a dumb reason, but some people pick their cars based only on looks too.
http://news.com.com/5208-1002-0.html?forumID=1&threadID=22308&messageID=197105&start=-167

Cisco teams up with Microsoft on CRM
VNUNet.com - Nov 1, 2006
0 customer relationship management product on theformer’s Unified Communications software for IP-based environments. Aimed at UK small and medium-sized companies or branch offices, the effortwill link Microsoft’s software to Cisco’s Unified CallManager infrastructure viathe free CRM Communications Connector computer-telephony integration software tooffer basic services such as in-bound screen pop-ups with caller details, callerservice history and click-to-dial capabilities. The service will also offerintegration with Cisco’s 7960 and 7970 IP screen-phones. “We’re aiming this at companies rather than call-centres and we think thesweet spot is companies with about 50 users,” said Steve Frost, Cisco UnifiedCommunications marketing manager.
http://www.vnunet.com/itweek/news/2167712/cisco-teams-microsoft-crm

Gaming for the Broadband Era
BusinessWeek - Oct 26, 2006
So the challenges in this next generation of gaming are not only about dealing with the scalability issues and process tools through it, but also how do you deploy these games online. We have architected from a system level a modular system that allows you to go from the day you start production to prototyping to the day you deploy. … It’s hosting, e-commerce, CRM [customer relationship management], the whole ball of wax. ”Selzer added, “The way we’re looking at it is we’re probably the only company out there external to say Microsoft or Sony that is looking at the direction of the industry and creating solutions starting at a systems architecture basis. ”A beautiful friendship?Buttler and Selzer are clearly ambitious executives and it remains to be seen whether or not their plans will take with consumers. If Trion’s games coupled with Emergent’s tools can deliver an online experience that gamers crave, we could see truly “dynamic online content” and “large-scale” TV programming-like experiences in online games. For now, though, both Trion and Emergent share a common vision... We have architected from a system level a modular system that allows you to go from the day you start production to prototyping to the day you deploy. … It’s hosting, e-commerce, CRM [customer relationship management], the whole ball of wax. ”Selzer added, “The way we’re looking at it is we’re probably the only company out there external to say Microsoft or Sony that is looking at the direction of the industry and creating solutions starting at a systems architecture basis. ”A beautiful friendship?Buttler and Selzer are clearly ambitious executives and it remains to be seen whether or not their plans will take with consumers. If Trion’s games coupled with Emergent’s tools can deliver an online experience that gamers crave, we could see truly “dynamic online content” and “large-scale” TV programming-like experiences in online games. For now, though, both Trion and Emergent share a common vision. "Our visions are so closely aligned that we are attempting to make our roadmaps and product roll outs tie together, and to the extent they do we will be working together.
http://www.businessweek.com/innovate/content/oct2006/id20061026_124883_page_2.htm

Salesforce prepares to build platform
VNUNet.com - Oct 30, 2006
This could be the biggest platform play by a business software company sinceMicrosoft corralled thousands of independent software vendors through Windows3. 0 and associated developer tools. In an updated version of what Microsoft didwith Visual Basic and other tools, Salesforce is making the Apex tools that itsdevelopers use available to end-user organisations to create so-calledmulti-tenancy online applications that run on shared datacentre infrastructure. Salesforce's approach dovetails with AppExchange so that applications createdthrough Apex tools can be made available for third-parties to try out andpurchase. The company is also providing facilities for startup ventures that commit toits platform. Customers will gain access to computing infrastructure and getsales, marketing and other help from Salesforce for about $20,000 per cubicleper year. Salesforce has acquired an office complex in San Mateo, California that wasformerly the home of Siebel Systems, the leader in traditional client-servercustomer relationship management (CRM) software... "However, client-server systems built up over the past 15 years are unlikelyto go away anytime soon, and Salesforce and others in the sector will need todemonstrate scale to continue their progress. Muj Harris, a marketing adviser for Shell Energy Europe, said the prospect ofSalesforce being acquired by a larger firm remained "one area of concern in thisworld of consolidation". Harris also noted that Salesforce's focus on CRM and salesforce automation,leaving most other applications to partners, could be another weakness becauseit made it easier for buyers to focus on suppliers with bigger estates. Like this story? Spread the news by clicking below:.
http://www.vnunet.com/itweek/analysis/2167545/salesforce-prepares-build

Software needs help to be born again
VNUNet.com - Oct 26, 2006
Until recently I would have thought this quixotic but by opening up the Apexdevelopment platform that underlies its core code, Salesforce declared itsserious intent. Nevertheless, Salesforce’s biggest challenges lie ahead. Salesforce’s smart, pluralist answer is to create a platform forcomplementary capabilities through Apex and the AppExchange marketplace forprograms. AppExchange is growing nicely but many of today’s transactions arefreebies, Salesforce-built, or add useful but not critical functionality. Itremains infant compared with the proven and adhesive – albeit pricey andsometimes clunky – apps on offer from giants. Second, Salesforce remains a minnow that is only beginning to compete inmarkets such as government, manufacturing and energy.
http://www.vnunet.com/itweek/comment/2167288/software-needs-help-born-again

Have a nice day!

S&P Cuts Microsoft to Hold

Hello!

SAVVIS gives CRM startups Google-style resources - Oct. 17, 2006
CNNMoney.com - Oct 17, 2006
-- to handle the massive number of servers needed to help the software company move more of its product line to the Web. (These centers, sometimes called "server farms" because of the rows and rows of computers housed therein, require factory-grade electrical switches and cooling systems, and can cost tens of millions of dollars to build. )What Google and Microsoft are doing to move applications from the desktop to the 'Net is just the start. In fact, the Internet is making it surprisingly easy for a bunch of new software companies to distribute their products -- and easily upgrade their applications -- without having to spend huge sums. How? By leasing space in data centers especially built to house the servers and other gear of companies that can't build their own Googleplexes. The big timeThis week, Entellium, a small, privately held maker of so-called CRM (customer relationship management) software is expected to announce a wide-ranging alliance with data center operator... In fact, the Internet is making it surprisingly easy for a bunch of new software companies to distribute their products -- and easily upgrade their applications -- without having to spend huge sums. How? By leasing space in data centers especially built to house the servers and other gear of companies that can't build their own Googleplexes. The big timeThis week, Entellium, a small, privately held maker of so-called CRM (customer relationship management) software is expected to announce a wide-ranging alliance with data center operator.
http://money.cnn.com/rssclick/2006/10/17/technology/pluggedin_mehta_savvis.fortune/index.htm?section=money_technology

S&P Cuts Microsoft to Hold
BusinessWeek - Oct 13, 2006
Plus opinions on Centex, American Tower, and La-Z Boy. Delivery of worldwide availability for volume license business customers.
http://www.businessweek.com/investor/content/oct2006/pi20061013_883598.htm

Office Live to complement Office 2007 in SMBs
InfoWorld - Oct 13, 2006
However, collaboration features available in the Enterprise edition and some other versions of Office 2007 will not be offered in the Small Business version of Office 2007, Capossela said this week in Bangalore, India. Small businesses want the collaboration features that are available in the enterprise edition of Office 2007, but they don't want to have to install and run the servers for it, Capossela said. Instead Microsoft is developing Office Live services that complement the Office desktop for small business users. Office Live will for example host some of the capabilities of Microsoft's Office SharePoint collaboration server, that will enable small businesses to share documents with business associates, Capossela said. Office SharePoint Server 2007 helps organizations gain better control and insight over their content, streamline their business processes, and access and share information, according to Microsoft. The current focus of Office Live is on small businesses, the segment that is likely to find these services more valuable, but Microsoft is also adding Office Live services that will help students and home users share information with others, Capossela said. Microsoft will package Office 2007 with different features for different categories of users... It has announced on its Web site eight versions of Office 2007, including Office Small Business, Office Home & Student, and Office Enterprise. The small business version of the product has a contact management system that is not available on the enterprise or home versions. Small businesses are not likely to buy a separate, stand-alone CRM (customer relationship management) system, but they want contact management capabilities, Capossela said. "The contacts module in Outlook has been beefed up, and it is almost like a CRM lite," he added. There are some other business capabilities in the enterprise version of Office 2007 that will not be available in a version for students and home users, he said. Home users will not, for example, be able to digitally protect documents they send to others. Now will they be able to use workflow tools to automatically route a document to other people for approval or comments.
http://www.infoworld.com/archives/emailPrint.jsp?R=printThis&A=/article/06/10/13/HNofficeliveinsmbs_1.html

Long: Oracle; Short: Salesforce.com
Forbes - Oct 20, 2006
We believe that Oracle is well positioned to benefit from increased corporate spending on new technology. In the past two years, the company has been on an acquisition spree, acquiring PeopleSoft, Siebel Systems and 20-plus other companies to boost its presence in the market for application software used to help automate and manage business processes. Oracle's diverse suite of products, combined with its database management software, will surely enable the company to gain greater ground and compete directly with Microsoft (nasdaq:... While we do not doubt its near-term potential, we do not believe that the company can maintain this kind growth rate for long, as competitors and increased pricing pressure bear down on its growth and bottom line. Disclaimer: Maltbie's firm is currently long ORCL and short CRM. Robert Maltbie is a principal of California-based Millennium Asset Management. More On This TopicCompanies:.
http://www.forbes.com/columnists/2006/10/20/maltbies-mix-oracle-salesforce-oped-cx_rm_1020maltbie.html?partner=netscapetix

Intelligence quotient
VNUNet.com - Oct 12, 2006
But thefirst is how the term is regarded by most organisations, and until recently muchof the vendor community. Collectively we have bounded our understanding and expectations of BI, and ifwe wish our businesses to become more productive and competitive, with BItechnologies as supporting tools, that has to change. At its most basic, within this bounded view, BI is considered to be theanalysis of operational data extracted from transactional systems such asenterprise resource planning (ERP) and customer relationship management (CRM),and reported through numerical or graphical analysis. The tools from specialists such as... informationbuilders. With the launch of its Office 2007 products. Open source BI tools such as those from Pentaho and JReport are establishingthemselves as credible, lower-cost alternatives to products from the mainstreamvendors, offering organisations much of the standard functionality out of thebox without large deployment and training overheads. Consequently these attract attention from smaller firms.
http://www.vnunet.com/computing/analysis/2166240/intelligence-quotient

PlayStation 3's Tough Transition Game
BusinessWeek - Oct 17, 2006
But serious rivals await, from Nintendo and Microsoft—and other platforms. The PlayStation 2 was a game machine that could play DVD movies and would eventually be able to offer online gaming,.
http://www.businessweek.com/globalbiz/content/oct2006/gb20061017_210482.htm?chan=innovation_innovation+%2B+design_insight

Sybase: All Mobile, All the Time
Motley Fool - Oct 23, 2006
Besides providing mobile messaging technology (such as through SMS or instant messages), Mobile 365 has more than 700 carrier relationships. In addition, Mobile 365's technology is delivered as a hosted application. This is becoming much more popular in enterprise markets, as seen with the success of Salesforce.
http://www.fool.com/investing/general/2006/10/23/sybase-all-mobile-all-the-time.aspx

Take care.

Salesforce ups developer tools

How's things?

On the Record: Marc Benioff
San Francisco Chronicle - Oct 8, 2006
" That's a big change from the model we're talking about. They are preparing to release their most anticipated piece of software ever next year, called Vista. What they just said was all the Microsoft CRM customers are going to have to upgrade and change all their software if they want to run with Vista. Well, that is just a game that I think all of us are tired of playing. Every time Microsoft upgrades one thing, you have to change everything else, and you have to pay for the update fee. That's not how it is with Google. That's not how it is with Yahoo.
http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2006/10/08/BUG2QLICVV1.DTL

Salesforce ups developer tools
Register - Oct 9, 2006
Early next year the company will make developer tools and code available. Salesforce CEO Marc Benioff will detail the announcement later today at the firm's user conference... CRM rival NetSuite is offering defecting Salesforce customers a discount for switching to its product. ® Track this type of story as a. Related storiesSalesforce. com targets Wall Street with wealth creation plan (27 February 2007).
http://www.theregister.co.uk/2006/10/09/salesforce_dev_tools/

Salesforce.com CEO: Customization is king
CNET News.com - Oct 9, 2006
Hosted CRM competitors include. Apex is in a closed beta test now and will enter open beta in the first quarter of 2007, Benioff said. The production version will be available in the second quarter. The service will run on hundreds of Dell servers, Chairman Michael Dell said in a video appearance. The systems are Intel processor-based models, the PowerEdge 1850 and 1950, according to a presentation by Parker Harris, Salesforce.
http://news.com.com/2100-1012_3-6124153.html

Salesforce.com CEO: Customization is king
USA Today - Oct 10, 2006
com offers an online version of customer relationship management (CRM) software, which tracks details such as customers' purchasing history, sales force quotas, or supervisors' approvals of discounted product prices. Hosted CRM competitors include NetSuite and RightNow Technologies, while traditional software companies including Oracle, SAP and Microsoft also are in the market. Apex is in a closed beta test now and will enter open beta in the first quarter of 2007, Benioff said. The production version will be available in the second quarter. The service will run on hundreds of Dell servers, Chairman Michael Dell said in a video appearance. The systems are Intel processor-based models, the PowerEdge 1950 and 2950, according to a presentation by Parker Harris, Salesforce.
http://www.usatoday.com/tech/products/cnet/2006-10-10-apex_x.htm?csp=34

EMC, Microsoft sing Duet
InfoWorld - Oct 9, 2006
"This is the culmination of a vision we've been working on for a number of years," Bernard said. "It's about unifying the front end with the back end that the casual user needs to interact with in ECM, ERP, and CRM. "And EMC and SAP won't be the only vendors to get hooks into Office, Bernard said. "Overall, we are seeing all of the major ECM vendors actively building tight links into desktop tools like Outlook and partnering aggressively with Microsoft," said Melissa Webster, program director, content and digital media technologies at IDC. Vendors of all stripes are beginning to collaborate to make it much easier for users to have full, unimpeded access to enterprise applications from their familiar desktop productivity software, she said.
http://www.infoworld.com/archives/emailPrint.jsp?R=printThis&A=/article/06/10/09/41NNecmduet_1.html

Enterprise Content Management Systems
VNUNet.com - Oct 5, 2006
“This trend will accelerate with both Microsoft and. ” Needless to say,OpenText is working with those two named players on development projects... ”As Oracle sees it, there is a significant shift underway in how ECMapplications are perceived. Organisations have realised that content no longerneeds to be merely stored: it needs to be proactively managed and shared toenable companies to drive efficiency. “Many organisations are trying to drive increased process efficiencies byintegrating their knowledge workers with their process workers, whompredominantly use customer relationship management (CRM), enterprise resourceplanning (ERP) and human resource management systems (HRMS) administrativeapplications,” says Elsham. Pete Atkinson, MD for European operations at Percussion, agrees there isgrowing realisation that CM is more than merely consolidation of infrastructure. “For the first time since the web bubble burst, business units are again incharge of budgets and purchases of CM solutions,” he says. “They desireapplications that let them utilise content more effectively to achieve theirline-of-business objectives. ”So, while traditional ECM vendors have been grappling with developing anaccommodation with the big infrastructure suppliers, mainly for scalabilityreasons, there has also been a seismic shift in consciousness about how theirapplications are marketed within enterprise business units.
http://www.vnunet.com/information-world-review/features/2165805/enterprise-content-management

SOA finds its VoIP | InfoWorld | Test Center | October 09, 2006 | By...
InfoWorld - Oct 9, 2006
But PBX vendors Siemens and Avaya, as well as data upstarts BlueNote Networks and Ubiquity Software, are laying the groundwork today. Back-office service and application providers such as Salesforce. com and SAP are also jumping on the bandwagon, communications-enabling CRM and ERP applications, along with enterprise integrators such as IBM Global Services and Accenture. SOA-enabled unified communications are not just another form of CTI (computer-telephony integration), more of the click-to-call and customer screen pops you’ve seen in the call center for years. Applications will no longer have to access these functions directly through the specialized CTI protocols, such as TAPI, JTAPI, and CSTA, of yore. Business developers will no longer need to learn the intricacies of SIP... Siemens has worked with Salesforce. com and Siebel to integrate its unified communications Web services with CRM applications, and it is working with IBM and SAP to embed its communications software components into IBM’s WebSphere Everyplace Service Delivery platform as well as SAP’s NetWeaver. OpenScape runs on top of Microsoft Live Communications Server, which federates with other LCS servers and public IM service providers to share presence information. BlueNote’s SessionSuite line provides a number of distributable software-based telephony services that, rather than using its own separate PBX provisioning and management system, run on typical datacenter servers and integrate with Microsoft’s Active Directory and Radius. “Our business model is not about PBXes and $200 desktop phones,” says BlueNote’s Bament. “We don’t provide reworked CTI APIs. We’re a software solution.
http://www.infoworld.com/archives/emailPrint.jsp?R=printThis&A=/infoworld/article/06/10/09/41FEsoavoip_2.html

Google's Video-Search Challenge
BusinessWeek - Oct 10, 2006
"Some of Google's competitors in video search are very close to that future, if not already there. And many are sharing their technology with Google's biggest rivals. Microsoft (MSFT) has struck a deal to use Blinkx video-search technology. Similarly, search engine Lycos is also using Blinkx to find videos on its user-generated video site. PodZinger has agreements with leading video blog Rocketboom and other video sites. There are also YouTube competitors that have been steadily improving their video-search capabilities (see BusinessWeek.
http://www.businessweek.com/technology/content/oct2006/tc20061010_914750.htm?chan=rss_topStories_ssi_5

Bye.

The shift toward hardware independence | Tech News on ZDNet

How's things?

Bugs and Fixes: Critical Fixes for Windows, IE, Office
PC World - Sep 22, 2006
The company just shipped 12 bug patches--9 of them critical--affecting everything from Windows to Internet Explorer to Office apps. And unfortunately, things have not gone smoothly. In keeping with what is now a regrettably familiar pattern, hackers launched a zero-day attack on a hole that one of the fixes addressed, before the patch could be released. This exploit was designed to target the Windows "Server service," which handles file and printer sharing in Windows 2000 Service Pack 4 through Windows Server 2003 as well as in Windows XP SP1 and SP2... A Broken IE Fix Shortly after releasing a cumulative update for Internet Explorer 6. 0 SP1 that patched six critical holes, Microsoft discovered a problem. The new patch introduced a bug that crashed IE under certain circumstances--such as when running CRM (customer relationship management) applications like PeopleSoft and Siebel. At about the same time, eEye Digital Security, a security research firm, discovered that an attacker could take advantage of the crashes to commandeer a computer running Windows 2000 SP4 or XP SP1 (though not SP2). Two weeks later, Redmond released an updated patch. Grab the fixed fix, which includes the cumulative updates of the previous patch, over Automatic Updates or from Microsoft Security Bulletin MS06-042 (".
http://www.pcworld.com/article/id,127065-c,virusesworms/article.html

The shift toward hardware independence | Tech News on ZDNet
ZDNet - Sep 21, 2006
The growing number of mobile employees that work in a "virtual office" need, and are demanding, access to their files and data without being restricted to an individual PC or intranet. This evolution is the driving force behind the Software as a Service revolution. Functionality and flexibility without the costs
Software as a Service (SaaS) is a model of software delivery where the software company provides applications--such as CRM and sales force automation solutions, e-mail and collaboration software--which customers access through JavaScript enabled Web browsers. Users log in to specified Web pages for immediate and up-to-date access to their business application(s). These applications do not require desktop clients or downloads, freeing up device memory and increasing accessibility. Their potential often exceeds that of traditional boxed software by integrating the application with the Internet's communication capabilities, making it easy to instantly share data, such as customer information, calendars and other files. With a cost structure that fits the small business budget and services that meet their needs, smaller companies are finally reaping the benefits of applications that have typically been available only to big businesses that could afford to make large investments in hardware, software and IT staff.
http://news.zdnet.com/2100-9584_22-6118152.html

Can Web-based applications outwit, outplay, outlast the desktop?
InfoWorld - Oct 2, 2006
“It’ll be fun,” he says. No access to my Microsoft Office apps, just the Web 2. 0 equivalents that seem to be popping up like gaffes at a Bush press conference. The point of this little exercise was to see whether anyone would seriously contemplate replacing desktop with Web-based productivity apps. And if not, how close are we? After all, whenever Google waves its hands in this direction, the pundits swoon. Not to mention that enterprises would save gazillions in licensing and desktop maintenance... I’ll be looking at additional applications on the. And before the flame mails start, let me be clear that my selection of apps for my WINO (Week of INternet Office) project are … personal. Which apps appealed to my particular style of working is partially based on features and partially on ease of use in the user interface -- I’m a creature of Office, and I don’t feel like spending the week staring at a Help menu.
http://www.infoworld.com/archives/emailPrint.jsp?R=printThis&A=/article/06/10/02/40FEbrowseapp_1.html

Second third-party fix out for Windows bug | CNET News.com
CNET News.com - Oct 1, 2006
The group, calling itself the Zeroday Emergency Response Team, or ZERT, created. People have a choice of third-party fixes. Security company Determina on Friday.
http://news.com.com/Second+third-party+fix+out+for+Windows+bug/2100-1002_3-6121630.html

With Online Friends Like These…
BusinessWeek - Sep 27, 2006
Microsoft's (MSFT) Internet Explorer, the most widely used Web browser, had the most attacks against it and accounted for 47% of all Web browser attacks. Symantec saw 38 new vulnerabilities in its software, a 52% increase over the past six months. Microsoft has addressed the problems as Symantec reported them and developed downloadable patches to shore up its systems. Mozilla, maker of the popular Firefox open source browser, had 47 vulnerabilities, an increase of 276%. Even Apple Computer's (AAPL) Safari browser, which is typically immune to many weaknesses shared by other more popular browsers, had 12 vulnerabilities. Most of those vulnerabilities were discovered by testers whose purpose is not to exploit them, but to help the companies protect their applications.
http://www.businessweek.com/technology/content/sep2006/tc20060927_746300.htm?chan=top+news_top+news+index_technology

Fool on the Street: Akamai Access [Fool.com] October 02, 2006
Motley Fool - Oct 2, 2006
Broadband, dude, broadbandAkamai is there, too, but its recent sales growth has approached 50%. Some of that surely owes to its early-2005... And Microsoft, a big customer in software downloads -- Akamai's network has delivered millions of beta copies of the Vista operating system -- seems likely to turn to Akamai when its. No wonder media is Akamai's largest segment, accounting for 38% of revenue, according to chief financial officer J.
http://www.fool.com/news/commentary/2006/commentary06100223.htm

SAP Eyes "Third Way" Software
BusinessWeek - Sep 29, 2006
How many of them understand their differentiators? According to Agassi: "About 10 per cent. As an example, he pointed to the way Apple was able to roll out its iTunes music store in just three months, based on an SAP backbone, whereas one-time digital music leader Napster took a year and was left behind. On a flying visit to Europe - he is normally based on the US west coast - the executive talked positively about the company's partnership with Microsoft and didn't miss the chance to disparage arch-rival Oracle. In recent years Oracle bought PeopleSoft and Siebel, both major players in business software, traditionally around HR and CRM respectively. SAP will continue to look for smaller acquisition targets - once upon a time that's how Agassi came into the fold - but he added: "We don't believe in buying customers. We want to see benefit the day after [any acquisition], not the day before," with a nod towards Oracle's approach. He also said Oracle customers must be "confused" about where the former PeopleSoft and Siebel products are being taken, saying "there is no real road-map"... As an example, he pointed to the way Apple was able to roll out its iTunes music store in just three months, based on an SAP backbone, whereas one-time digital music leader Napster took a year and was left behind. On a flying visit to Europe - he is normally based on the US west coast - the executive talked positively about the company's partnership with Microsoft and didn't miss the chance to disparage arch-rival Oracle. In recent years Oracle bought PeopleSoft and Siebel, both major players in business software, traditionally around HR and CRM respectively. SAP will continue to look for smaller acquisition targets - once upon a time that's how Agassi came into the fold - but he added: "We don't believe in buying customers. We want to see benefit the day after [any acquisition], not the day before," with a nod towards Oracle's approach. He also said Oracle customers must be "confused" about where the former PeopleSoft and Siebel products are being taken, saying "there is no real road-map". Oracle declined to respond to these comments when contacted.
http://www.businessweek.com/globalbiz/content/sep2006/gb20060929_100437.htm?chan=top+news_top+news+index_global+business

See you later.