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123Together and Microsoft CRM, PacificNet and Jai Alai, Cognos Q3,...
TMCnet - Dec 29, 2006
biz
The news as of the first coffee this morning, and the music is Elton John's "Your Sister Can't Twist (But She Can Rock 'n' Roll):"
123Together. com, a vendor of Hosted Microsoft (.
http://news.tmcnet.com/news/it/-crm-bpo-call-center-/2006/12/29/2201615.htm
Automation With Microsoft Dynamics CRM 3.0
WebProNews - Dec 28, 2006
Automation with CRM (Customer Relationship Management) can be invaluable in such cases and provide very rapid return on investment. Microsoft Dynamics CRM 3. 0 in particular is eminently suited to a high degree of automation and allows employees to more easily and more effectively use existing customer and account data to integrate marketing and sales efforts. The automation tools provided by Microsoft CRM automate routine tasks such as direct e-mails, communication management and the management of a variety of sales processes. Such processes include account and contact management, qualification of leads and opportunity management and the maintenance of a database of customer and account information. This is available to sales personnel online or offline either in the office, at the customer premises or in transit through portable communications devices such as PDAs, palms, computers, mobile phones and laptops. Automation with CRM achieves this and brings the benefits of instant communication and information retrieval, which promote customer satisfaction and loyalty... Microsoft Dynamics CRM 3. 0 in particular is eminently suited to a high degree of automation and allows employees to more easily and more effectively use existing customer and account data to integrate marketing and sales efforts. The automation tools provided by Microsoft CRM automate routine tasks such as direct e-mails, communication management and the management of a variety of sales processes. Such processes include account and contact management, qualification of leads and opportunity management and the maintenance of a database of customer and account information. This is available to sales personnel online or offline either in the office, at the customer premises or in transit through portable communications devices such as PDAs, palms, computers, mobile phones and laptops. Automation with CRM achieves this and brings the benefits of instant communication and information retrieval, which promote customer satisfaction and loyalty. Automation with CRM can analyze factors such as the proportion of time spent by a sales force between administrative task and direct sales-related work and hence the effectiveness of the sales force and any remedial actions required to improve this.
http://www.webpronews.com/expertarticles/expertarticles/wpn-62-20061228AutomationWithMicrosoftDynamicsCRM30.html
CRM News: Blog News: Bloggers Debate Ethics After Microsoft Giveaway
CRM Buyer - Jan 2, 2007
CRM Buyer features CRM product information, reviews and comparisons. It is an independent source updated each day.
http://www.crmbuyer.com/story/De5e2Tmvj158SK/Bloggers-Debate-Ethics-After-Microsoft-Giveaway.xhtml
CRM News: Wireless: Ford 'Syncs' With Microsoft's Bluetoot...
CRM Buyer - Dec 29, 2006
CRM Buyer features CRM product information, reviews and comparisons. It is an independent source updated each day.
http://www.crmbuyer.com/story/9srgmPHAFQ4F4V/Ford-Syncs-With-Microsofts-Bluetooth-Based-System.xhtml
CRM News: RSS News: Microsoft's RSS Patent Application Raises...
CRM Buyer - Dec 28, 2006
CRM Buyer features CRM product information, reviews and comparisons. It is an independent source updated each day... Patent andTrademark Office could be interpreted to give the software giant broad rightsto RSS, or really simple syndication, technology. The possibility that Microsoft might wind up charging license fees forany RSS-type application has caused denizens of the blogosphere to take up arms against the Redmond, Wash. -based conglomerate.
http://www.crmbuyer.com/story/Q3kHTNQMsR4vtP/Microsofts-RSS-Patent-Application-Raises-Hackles.xhtml
TechWeb: The Business Technology Network
TechWeb - Jan 3, 2007
and Microsoft (CRM). The company is headquartered in Mt. and maintains branch offices for sales and support in Placentia and San Jose, Calif. , Chicago and Schaumburg, Ill. , Indianapolis and Mishawaka, Ind.
http://www.techweb.com/showPressRelease.jhtml?articleID=X567102
Tech: The Look Ahead to 2007
BusinessWeek - Dec 28, 2006
Both companies are releasing new versions of their main computing operating systems. Microsoft (MSFT) will release.
http://www.businessweek.com/technology/content/dec2006/tc20061228_363228.htm?chan=top+news_top+news+index_technology
Applications: SaaS breaks down the walls
InfoWorld - Jan 1, 2007
AppExchange itself, launched in 2005, is an application-sharing service that exposes Salesforce. com’s APIs to third-party application providers. If anyone has any doubts that SaaS will start to encroach on traditional enterprise software, one need only take note that holdouts SAP and Microsoft both announced SaaS versions of their CRM solutions this year. As with SaaS, most developments in the enterprise application arena were continuations of efforts started in 2005, such as the move to integrate BI (business intelligence) into ERP and CRM applications, efforts to extend the use of BI dashboards and score cards to the departmental level, and the push to create a single, enterprisewide view of all customer data, called master data and master customer management. In master data management, vendor approaches differed in unsurprising ways. SAP offered NetWeaver as a single consolidated solution to master data management, while IBM took the federated approach, demonstrating how data could remain in its unique silos but still be accessed through IBM’s WebSphere middleware. One of the more interesting developments in enterprise software came from the federal courts.
http://www.infoworld.com/article/07/01/01/01FEtoyapps_1.html
OmniVue Business Solutions Achieves 2006 Top 100 Pacesetter Designatio...
TechLINKS - TechLINKS (press release) - Jan 3, 2007
“We’ve been charting along an aggressive five-year plan and doing our best to stay on target. It’s really rewarding to see our efforts recognized by the very people we’re working so hard for, the CFO’s, Finance Managers and Controllers who are utilizing technology to streamline their operations,” explained Jeff Pyden, Managing Director, OmniVue Business Solutions. OmniVue is a Gold Certified Microsoft Business Solutions partner who specializes in implementing, hosting and managing best-of-breed Microsoft Dynamics GP, SL and CRM software. OmniVue partners to achieve long term success by maintaining their clients’ financial and operational systems, enabling them to focus on their business. For more information, visit... “We’ve been charting along an aggressive five-year plan and doing our best to stay on target. It’s really rewarding to see our efforts recognized by the very people we’re working so hard for, the CFO’s, Finance Managers and Controllers who are utilizing technology to streamline their operations,” explained Jeff Pyden, Managing Director, OmniVue Business Solutions. OmniVue is a Gold Certified Microsoft Business Solutions partner who specializes in implementing, hosting and managing best-of-breed Microsoft Dynamics GP, SL and CRM software. OmniVue partners to achieve long term success by maintaining their clients’ financial and operational systems, enabling them to focus on their business. For more information, visit.
http://www.techlinks.net/CommunityAnnouncements/tabid/55/articleType/ArticleView/articleId/177160/OmniVue-Business-Solutions-Achieves-2006-Top-100-Pacesetter-Designation.aspx
ITP.net {Features: Mr Vista}
عالم التقنية - Jan 3, 2007
jpg|~|Fakhoury believes Vista has got what it takes to help companies develop|~|The recent launch of Microsoft Vista represents the culmination of years of research and development effort costing billions of dollars. However, the launch timetable and process was not as smooth as it could have been. A lack of quality security solutions from third party vendors for Vista was cause for concern for CIOs throughout the Middle East. Today, the issue of IT security is one that must be taken seriously as the work of hackers intensifies and companies continually face a barrage of new and increasingly damaging viruses. There is at least one man, however, who feels Vista has got what it takes to help develop companies in a safe and secure manner and Charbel Fakhoury, Microsoft Gulf general manager, should know better than most... “First, people need to create a more conclusive environment for employees to work together internally, with their customers, with their partners externally. “So it’s not only about your internal group. How can we really extend this relationship to both your partners and your clients? Secondly, am I looking for better customer relationship management (CRM)? “Do I want to have communication with my customer base through the internet, through the web, through e-mail, through fax, and how do I build that relationship to go to a wider community? It doesn’t have to be, ‘today I’m getting my 10,000th customer’. It can be how can I get one million customers?“Third, is your company looking to have a compliant environment because today governments are putting pressure on companies to have more clarity about the content of their operations and how their business is run. So they even have to show e-mails, invoices - websites have to be compliant. Also, if you look at content management, how do companies manage their content that is driven internally, that is published on their website, that is sent to their customers? “What goes out, what goes in, any publication of the wrong information on the website can be used against you. Any wrong facts sent to customers can be detrimental to the business.
http://www.itp.net/features/details.php?id=5828&category=
Blog: Jill Dyche: December 2006 Archives
B-EYE-Network - Dec 30, 2006
(Yeah, we know, it's a mixed metaphor, but you'll get the point when you read the blog. ) Remember those old commercials where a boy on a bicycle eating a candy bar crashes into a cute girl licking her peanut butter sandwich? Bang! Then, reeling, they turn to one another and variously exclaim, “Hey, you put peanut butter in my chocolate!” and “Hey, you put chocolate in my peanut butter!” As a kid, I wondered whether bumping heads with a boy was worth the discovery of a peanut butter cup. As a grown-up, my answer is a hearty, “Yes! Especially with a glass of cold milk!”In another fateful combination, data quality vendors are pairing up with CRM vendors to create a veritable confection of functionality. While many IT executives have paid lip service to the importance of data quality to customer-focused programs, they’ve been flummoxed about how to link data standardization and cleansing processes with incumbent CRM systems.
http://www.b-eye-network.com/blogs/dyche/archives/2006/12/
ApplianceModule links plant floor and backroom systems., Online...
Industrial News Room - Jan 3, 2007
The xCoupler module with SQL Server 2005 can be setup in 60 minutes or less to configure specific plant floor devices with a database to develop commands, reports, alerts and other instructions. They provide a robust, simple and low cost way to support initiatives such as business intelligence, data warehousing, enterprise resource planning, customer relationship management, supply chain management and others. xCoupler modules are appliances that snap into a ControlLogix PAC (programmable automation controller) from Rockwell Automation and provide bi-directional data translation between plant floor devices and SQL Server 2005 databases connected to the module via Ethernet. They eliminate the security, virus and data integrity problems associated with complex PC-based multi-tier systems used to exchange plant floor data with business systems... To empower customers around the globe with fast product support, streamline transactions, and reduce procurement and product support costs, Online Development uses the latest Internet-based CRM (Customer Relationship Management) and help desk tools. Online Development is a Rockwell Automation Encompass Partner and an IBM Business Partner. Headquartered in Knoxville, Tennessee, Online Development is privately owned and has offices in Cleveland, Ohio, Cincinnati, Ohio and Barcelona, Spain. Online Development, Inc.
http://news.thomasnet.com/fullstory/502533
2007: The Year Customer Churn Reshapes Industries
CRM Buyer - Dec 29, 2006
This is just one of several industries that will be reordered by churn. Energy and utilities will find churn changing their industries, as well. Changing Your CustomersThe challenge for many companies with CRM systems already in place is how to respond to churn when it happens, without resorting to plummeting pricing or product bundles that appear very attractive to customers yet don't make long-term financial sense. Many CRM systems aren't agile enough to create strategies on the fly for responding to customer defection; they are built with the implicit assumption customers will always be there. There are literally dozens of metrics to measure the upward progression of prospects to customers through pipeline analysis and customer lifetime value once they start buying, yet many old-school CRM systems do not take into account customer churn. This inflexibility of legacy CRM systems fails to support business strategies aimed at fighting to retain customers first. The revolution that will happen in 2007 as it relates to CRM is the further integration of analytics, sales force analytics and customer data management, all applicable to selling, service and marketing.
http://www.crmbuyer.com/story/planning/54906.html
The PlayStation 2 Still Rocks
BusinessWeek - Dec 28, 2006
The PS2, meanwhile, long ago turned profitable as component prices have plunged and development costs have been written off. Even at $130 a pop, Sony earns about $8 on each PS2 it sells, compared with an estimated loss of $250 per PS3. (Nintendo is believed to break even on the Wii, while Microsoft takes a loss on the Xbox 360. ) And Sony will rake in some $1. 4 billion this year from license fees paid by game makers and sales of its own game titles for the PS2 and its predecessor, the PSOne, Goldman, Sachs & Co.
http://www.businessweek.com/globalbiz/content/dec2006/gb20061228_090512.htm?chan=tc&chan=technology_technology+index+page_more+of+today's+top+stories
Oracle sees an on-demand world
ARNnet - Dec 29, 2006
IDG News Service talked to the man who heads up Oracle's on-demand operations, Juergen Rottler, the company's executive vice president of Oracle Customer Services. An edited transcript of that conversation follows. What's Oracle's take on on-demand software?
There's a lot of interest and hype in the marketplace around on-demand, particularly in the salesforce automation space, whether it's RightNow [Technologies] or Salesforce. com or our Siebel CRM On Demand. Oracle is the only company that can offer an overarching on-demand platform for all applications and for all business processes and for different technologies -- database and middleware -- it doesn't have to just be applications. At last month's OpenWorld conference, Oracle Chief Executive Officer Larry Ellison described the company's on-demand business as the same size as Salesforce. com's; is that correct?
It's very hard to compare our businesses; it's a bit like an apples-to-oranges comparison... Who do you see as your primary competition both now and in future?
Ultimately, it will be the same people we compete against today. SAP has been a bit unfocused and haphazard and it'll take them some years to come up to scratch. We're waiting to see if Microsoft can successfully enter the market. The rest of the competition are niche players. The challenge for them is can they broaden their products and be relevant in a broader context? We're a huge company that can provide an individual on-demand service or a multitenant solution securely; others don't have those options. Some players won't be around in future. Oracle has yet to really talk up its on-demand business, is that likely to change?
You will see us continue to raise the noise level a little.
http://www.arnnet.com.au/index.php/id;2116203840;fp;2;fpid;4
Netage Introduces Dynamo Enterprise 5.1 with New Features for Deal,...
PR Web - PR Web (press release) - Dec 30, 2006
""Our client base has dramatically increased in both size and scope," continues Draganov. "Now we are in over 130 alternative asset management firms worldwide, with several key deployments of over 50 users and a few over 100 users across multiple offices worldwide. Dynamo is now a mature application, trusted by industry leaders enough to take on and replace generic CRM vendors like Siebel. "Summarizing the key Dynamo Enterprise 5. 1 features and benefits:... About the Dynamo Enterprise PlatformDynamo™ Enterprise is a relationship management software platform for alternative asset investment firms, such as hedge funds, private equity firms, real estate funds, and institutional investors and funds of funds. Built on the Microsoft. NET platform and SQL Server, it centralizes knowledge about contacts, investors, deals, and third parties in an Outlook® interface integrated with email, calendar, tasks and activities. About Netage SolutionsNetage Solutions, Inc. has been a global provider of software for the alternative investments community - private equity and hedge funds, funds of funds, venture capital and institutional investors - since 1998. Intuitive and industry-specific, our solutions improve the productivity of deal and investor relations teams worldwide. Our clients manage funds with over $200 billion, report their results to over 10,000 investors, and employ over 1,000 professionals.
http://www.prweb.com/releases/2006/12/prweb493708.htm
See you later.
