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… Further Distinguishes Itself by Earning a Microsoft Competen...
CRM Directory (press release) - May 15, 2006
About Green Beacon Solutions
Green Beacon Solutions provides proven CRM, ERP, Marketing Automation, Business Intelligence, and Strategic Planning business solutions to mid-market and mid-enterprise customers. The Green Beacon team brings the experience of hundreds of customer implementations, delivering on the company's mission to guide clients to success by providing practical business solutions with a rapid return on investment. Based in Watertown, Massachusetts, Green Beacon is an experienced service provider for Microsoft Dynamics CRM and Dynamics AX (Axapta), Onyx Enterprise CRM, Epicor for Service Enterprises, smartFOCUS, and other leading business solutions. For additional information, please visit.
http://www.crmdirectory.com/index.php?option=com_content&task=view&id=37&Itemid=53
SAP heralds Duet 'breakthrough'
InfoWorld - May 17, 2006
McDermott referred to Duet as an "absolute breakthrough," an innovative product that links workers at the Microsoft desktop to enterprise applications from SAP. He called the product a "major differentiator" for how companies could run their business. The new frontier of software isn't "hardwired solutions," McDermott declared, but "component-based offerings," giving customers greater agility to roll out new functions and features much faster. "The industrialization of software is upon us," he said.
http://www.infoworld.com/archives/emailPrint.jsp?R=printThis&A=/article/06/05/17/78396_HNsapduet_1.html
Eloqua Suite Offers Strong Complement
DM News - May 15, 2006
Eloqua assumes that transaction history and campaign results will be stored in other systems with a comprehensive customer view. Eloqua only needs to integrate with such systems by sending them copies of Eloqua data and importing data they provide. Existing connectors allow more intimate integration with Salesforce. com and Microsoft CRM. Eloqua does provide reporting on its own data, including statistics on work flow activity and e-mail measurements such as numbers sent, delivered, read and replied to. A Chat module uses rules to determine when to offer Web site visitors an online chat. This module includes an agent interface that displays the visitor�s history, manages the chat session itself, captures results and allows follow-up activities such as sending information and adding the visitor to an Eloqua campaign.
http://www.dmnews.com/cms/dm-news/database-marketing/36886.html
EMC makes second purchase in a week
InfoWorld - May 11, 2006
Their particular focus was on software, storage and services that could help users more easily manage data stored in Microsoft's Exchange Server 2003 groupware and its SQL Server 2005 Enterprise Edition database software. Privately held Interlink has its headquarters in Englewood, Colorado, and employs about 180 staff. The company has specific skills in relation to Microsoft's Dynamics CRM (customer relationship management) software. Interlink becomes part of EMC's 9,000-strong professional service business unit, which is known as EMC Technology Solutions. EMC did not reveal financial details of the deal.
http://www.infoworld.com/archives/emailPrint.jsp?R=printThis&A=/article/06/05/11/78214_HNemcbuysinterlink_1.html
Motorola Q set to debut next week
Macworld - May 17, 2006
At the launch next week, Motorola will be joined by Electronic Data Systems and IBM Global Services, as well as its carrier partner and Microsoft, which is supplying the Q’s Windows Mobile 5. 0 operating system, Zander said. The Q will be ideal for applications such as using spreadsheets and CRM (customer relationship management) software on the road, he said. The Q will come out first for EV-DO, a 3G technology offered in the U. by Verizon Wireless Inc. and Sprint Nextel Corp... Motorola, the second-biggest seller of mobile phones behind Nokia, is entering a four-way battle of smart phones, said Gartner analyst Ken Dulaney. The Q will go up against Nokia’s E61, Palm’s Treo and the mighty BlackBerry. The Q’s weak point is Microsoft, a recent entrant to the world of push e-mail, Dulaney said. “Microsoft has under delivered with the capabilities of its e-mail client,” he said. Enterprise workers who are used to BlackBerries will “throw it back. ” Although Motorola will offer other options for e-mail, it won’t offer a BlackBerry client, which some competitors do. Meanwhile, RIM has the largest existing base in enterprises and Nokia offers good security capabilities and integration with PBXes (private branch exchanges), Dulaney said.
http://www.macworld.com/news/2006/05/17/motorola/index.php
The New Wireless Wars
BusinessWeek - May 11, 2006
Another potential bidder is small service provider Leap Wireless. On May 9, Leap announced a $250 million sale of its common stock specifically to finance participation in Auction 66. Other potential bidders could include ventures backed by Microsoft Chairman Bill Gates and Microsoft co-founder Paul Allen, says Doherty. "It's a billionaires' high-stakes poker game," he says. While portals Yahoo (YHOO) and Google (GOOG), at the top of analysts' list of potential bidders, won't participate in the auction directly, they could play a role through partners. Both portals tell BusinessWeek Online they have not applied to take part in the auction.
http://www.businessweek.com/technology/content/may2006/tc20060515_848569.htm
CA's Wily Technology Releases Introscope 7®
ebizQ - May 15, 2006
Introscope 7 also features advanced new reporting capabilities to measure SLA compliance, analyze performance trends and provide data for improved capacity planning. NET Application ManagementIntroscope 7 is the platform for Introscope for Microsoft. NET, scheduled for release later in 2006. NET will allow IT teams managing web applications in Microsoft. NET and heterogeneous environments to leverage Wily�s leadership and expertise to ensure the performance and availability of their... "Organizations can mitigate this expense and avoid costly downtime failure by implementing a comprehensive, enterprise-wide solution to monitor the performance of applications and connected back end systems. Comprehensive SupportIntroscope supports all leading application and SOA platforms: IBM WebSphere, including WebSphere Portal and WebSphere Business Integration; BEA WebLogic, including WebLogic Portal and WebLogic Integration; SAP NetWeaver, including SAP Enterprise Portal; Fujitsu Interstage; Oracle 10g, including Oracle Virtual Directory and Oracle Application Server Portal; Sun Java Enterprise System; Apache Geronimo, Apache Tomcat; ATG; Hibernate; JBoss; Macromedia JRun; Resin; Spring and any other J2EE-compliant platform. Introscope is one of the most widely used tools for managing both custom and packaged applications from vendors including Amdocs, Actuate, Ariba, BlueMartini, BusinessObjects, Calypso, Chordiant, Clarity, Cognos, Documentum, DST Innovis, Epiphany, IDX, i2, Interwoven, JD Edwards EnterpriseOne, MatrixOne, Motive, Oracle eBusiness Suite, Oracle Collaboration Suite, PeopleSoft (CRM), Retek, SAP, Siebel (CRM), and more. Wily customers also use Introscope to manage their heterogeneous application environments including middleware, transaction components and databases such as Accenture GRNDS, Azul Systems, Bowstreet, BroadVision, Invoq Systems, Netegrity, Oracle Virtual Directory, SeeBeyond, Sybase, Vignette, Yantra, TIBCO, Vitria, WebMethods, and more.
http://www.ebizq.net/news/6977.html
New Version of Contactual 5.0 Scales To Support More Agents Per...
CRM Directory (press release) - May 15, 2006
Upgrades to Contactual OnDemand Contact Center allow the service to scale to the bandwidth needs of larger customers, accommodate larger VoIP environments, and deliver enhanced skills-based call routing capabilities to maintain and improve service levels across a larger number of queues. -- Enhanced email management, enabling emails to be automatically forwarded to the system administrator for manual handling if they cannot be automatically routed to the appropriate destination based on factors such as keywords. -- Self-service deletion of unneeded schedules, CRM records and call monitoring files, allowing larger call centers with in-house administrators to perform these tasks without submitting requests to Contactual personnel. -- Automatic transfer of system updates to Contactual's backup system, eliminating the need for system administrators to manually replicate system changes in the Contactual Backup Tenant used for disaster recovery. Contactual also remains the only hosted contact center provider that can provision a complete system in as little as four hours, operate with any kind of phone infrastructure from PBX to VoIP, and provide integrated email and chat functionality... -- Enhanced email management, enabling emails to be automatically forwarded to the system administrator for manual handling if they cannot be automatically routed to the appropriate destination based on factors such as keywords. -- Self-service deletion of unneeded schedules, CRM records and call monitoring files, allowing larger call centers with in-house administrators to perform these tasks without submitting requests to Contactual personnel. -- Automatic transfer of system updates to Contactual's backup system, eliminating the need for system administrators to manually replicate system changes in the Contactual Backup Tenant used for disaster recovery. Contactual also remains the only hosted contact center provider that can provision a complete system in as little as four hours, operate with any kind of phone infrastructure from PBX to VoIP, and provide integrated email and chat functionality. "The ability to scale to support these larger deployments will be an important factor in bringing on-demand contact centers into the mainstream.
http://www.crmdirectory.com/index.php?option=com_content&task=view&id=34&Itemid=2
SAP launches investment fund, new software
ZDNet - May 17, 2006
--SAP on Wednesday announced new versions of its flagship software along with an acquisition and a $125 million investment fund to back partner companies. At its Sapphire user conference here, the business software company said that it has begun shipping mySAP ERP 2005, a new release of its enterprise relationship management software, along with SAP CRM 2006s, a hybrid product that can run as an on-demand or on-premise application. To spur development of products that run on its NetWeaver software, SAP said, the company has launched a $125 million fund. NetWeaver links SAP's software to other new and existing business systems within companies. The fund will complement SAP's existing SAP Venture investment arm, which backs emerging technology. SAP is hoping to jump-start development of software from partner companies that could help stimulate sales of its own business applications software... "
SAP says it expects more than 15,000 attendees at its Sapphire conference this week. The Walldorf, Germany-based company's main rival is Oracle, which in recent years has acquired several business software makers, including PeopleSoft and Siebel Systems. But other competitors have emerged in the software-as-a-service market,.
http://news.zdnet.com/2100-3513_22-6073224.html
SAP, IBM team up to tackle midmarket
InfoWorld - May 17, 2006
The channel announcement underscores SAP's determination to tap the huge U. midmarket in which rivals Oracle, Microsoft, and others are battling for market share. All-in-One is a slimmed down version of mySAP Business Suite, which includes ERP (enterprise resource planning), CRM (customer relationship management) and several other core SAP applications. As part of the IBM announcement, SAP will bundle its All-In-One midmarket software with IBM's upcoming release of its DB2 database, currently ... midmarket in which rivals Oracle, Microsoft, and others are battling for market share. All-in-One is a slimmed down version of mySAP Business Suite, which includes ERP (enterprise resource planning), CRM (customer relationship management) and several other core SAP applications. As part of the IBM announcement, SAP will bundle its All-In-One midmarket software with IBM's upcoming release of its DB2 database, currently .
http://www.infoworld.com/archives/emailPrint.jsp?R=printThis&A=/article/06/05/17/78405_HNsapibmmidmarket_1.html
Marketing Forum Reaches New Heights
DM News - May 15, 2006
region for the Financial Times, discussed emerging technologies such as wikis, open source and peer to peer. Companies like IBM and Microsoft have social computing departments to focus on how to deploy the technologies in a new way to connect with customers, he said. This year, the program debuted "Speed Meetings. " Similar to the popular speed-dating concept, suppliers can arrange five-minute meetings with clients. A regular forum meeting lasts about a half-hour. The three-night cruise had 10,000 meetings scheduled and returned to shore May 10.
http://www.dmnews.com/cgi-bin/artprevbot.cgi?article_id=36700
CosmoCom Hosts First Annual “CosmoCommunity” Event
PR Web - PR Web (press release) - May 15, 2006
The event boasts a prestigious array of sponsors including:. VoiceGenie Technologies, maker of interactive voice response (IVR) platforms for next-generation speech-enabled contact centers. Voxpilot, a leading provider of IMS-Ready, VoiceXML and Video-In-VoiceXML platforms, integrated with CosmoCall Universe. France Telecom, a CosmoCom business partner providing pivotal telecommunications support for businesses of all sizes, in France and around the world“CosmoCom has made an enormous impact on the creation and management of contact centers for its global customers and partners,” said Ari Sonesh, CosmoCom CEO. “We are pleased to be bringing together this CosmoCommunity in an environment of mutual benefit that everyone can enjoy and profit from... The event boasts a prestigious array of sponsors including:. VoiceGenie Technologies, maker of interactive voice response (IVR) platforms for next-generation speech-enabled contact centers. Voxpilot, a leading provider of IMS-Ready, VoiceXML and Video-In-VoiceXML platforms, integrated with CosmoCall Universe. France Telecom, a CosmoCom business partner providing pivotal telecommunications support for businesses of all sizes, in France and around the world“CosmoCom has made an enormous impact on the creation and management of contact centers for its global customers and partners,” said Ari Sonesh, CosmoCom CEO. “We are pleased to be bringing together this CosmoCommunity in an environment of mutual benefit that everyone can enjoy and profit from.
http://www.prweb.com/releases/2006/5/prweb385546.htm
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