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Is it time for customers to relate to CRM?
VNUNet.com - Jun 9, 2006
Is it time for customers to relate to CRM? With the growth of companies such as Salesforce. com and Microsoft’s attemptsto drive sales of its own CRM solution, there is dizzying hype surrounding thesoftware. But is the industry finally ready to embrace it? Simon MeredithreportsSimon Meredith,.
http://www.vnunet.com/articles/print/2157950
Dynamics NAV first MS business app on Vista
ITworld.com - Jun 12, 2006
0 appears early in 2007, Microsoft expects to come out with Dynamics GP 10 ERP software, according to James Utzschneider, general manager of Microsoft Dynamics marketing. He and colleague Darren Laybourn, general manager, Microsoft Dynamics tools, spoke Monday at the vendor's Tech Ed user conference in Boston. Microsoft is hoping to boost usage of its ERP and CRM (customer relationship management) applications by making the software easier to use and integrating it more closely with its other products, notably its Office desktop application suite, its SQL Server database and its SharePoint Web portal as well as its Windows operating systems. The company is gradually moving out proprietary pieces of its applications and replacing them with common Microsoft functionality. For example, Dynamics AX 5. 0 due out next year, will rely on the vendor's Visual Studio development tools not the current MorphX tools. The upcoming release will also enable developers to use Microsoft's Visual C++ or Visual Basic programming languages, although Microsoft has no plans to discontinue support for the current X++ offering used at present in Dynamics AX.
http://www.itworld.com/App/670/060612dynamics/
SugarCRM comes of age
BusinessWeek - Jun 1, 2006
com and SugarCRM is how well they integrate with other applications. Roberts is trying to best Benioff in that area, as well. Three months ago, he announced a deal with Microsoft to tune his products to work well with Microsoft's. Now he's working on the same kind of deal with corporate software giant SAP. Roberts has been laboring in the CRM vineyards for 14 years--earlier at E. piphany, BroadVision, Baan, Aurum, and IBM. Maybe, this time, he got it right... Three months ago, he announced a deal with Microsoft to tune his products to work well with Microsoft's. Now he's working on the same kind of deal with corporate software giant SAP. Roberts has been laboring in the CRM vineyards for 14 years--earlier at E. piphany, BroadVision, Baan, Aurum, and IBM. Maybe, this time, he got it right.
http://www.businessweek.com/the_thread/techbeat/archives/2006/06/sugarcrm_comes.html?campaign_id=rss_blog_techbeat
Online CRM sales up - vnunet.com
VNUNet.com - Jun 1, 2006
Microsoft is also trying to stake its claim. ‘SAP’s entry into the on-demand CRM market shows that large enterprises areincreasingly demanding software-as-a-service CRM,’ said. But vendors will have to develop their online products further, she says.
http://www.vnunet.com/computing/analysis/2157276/online-crm-sales
Do not hurry to the hosted party
VNUNet.com - Jun 7, 2006
”That said, Exchange has its problems too. I was reminded of this recentlywhen I participated in a software evaluation for a small business. The companyuses Microsoft’s Small Business Server (SBS), which includes Exchange. It nowneeds more specialist customer relationship management (CRM) software within itsniche, and the ability to publish selected internal data to its web site. It was soon clear that integration was the key problem. The on-premisessoftware integrated badly with the web, while the hosted solutions integratedbadly with Exchange and Microsoft Office. The answer, according to one vendor,was to dump Exchange and do everything online.
http://www.vnunet.com/itweek/comment/2157691/hurry-hosted-party
Palm Barks Up the Right Treo
BusinessWeek - Jun 7, 2006
The operation of the 700p will be familiar to anyone who has used a Treo 600 or 650, since the programs and functions are essentially the same. The device comes with Documents To Go software that lets you view and edit Microsoft Office files. But in one small way, the 700p is actually a step back from the 650: The older model had all of the navigation keys clustered at the top of the keyboard. When Palm embraced Windows on the 700w, the Menu key annoyingly ended up at the bottom right of the keyboard, and Palm failed to rectify this with the 700p. The 700p gives Palm's software a new lease on life, though its long-term future remains clouded. Networking features, in particular, are primitive compared with what's available with Windows Mobile, and the next generation of products, which will be expected to switch freely between Wi-Fi and cell-type networks, may be a real challenge for Palm.
http://www.businessweek.com/technology/content/jun2006/tc20060607_305355.htm?sub=techmaven
BEA Systems Rides Software's New Rage
thestreet.com - Jun 14, 2006
PayPal gives away the Web applications and eBay charges a small fee, and both then charge on a per-use basis, he says. SOA and Web Services never would have arisen without the rise of standard programming tools and languages like Java, Ajax and XML. Although Microsoft (MSFT:Nasdaq) is seen as something of a laggard when it comes to supporting such industrywide standards, BEA's Gerraso says the software giant is one of the competing vendors he sees the most when his company goes after an SOA-related contract. But Microsoft, says Gartner's Plummer, "doesn't even use the term (SOA) at all. They run the risk of being stuck with the same old stereotype, a nonenterprise toy. " There's also some disagreement about Oracle's position as an SOA vendor. Some analysts say the company is too wedded to its own technology stack too succeed in this venue, while others say its enormous customer base and technological prowess give it a leg up.
http://www.thestreet.com/p/pf/tech/software/10291531.html
Keeping an Eye on the Snoops
BusinessWeek - Jun 5, 2006
The companies -- AT&T (T), BellSouth (BLS), and Verizon (VZ) -- all deny that they are illegally providing NSA with information. Now, the Administration is pushing for access to more Web-surfing records. On June 2, government officials met with representatives from Verizon, Google (GOOG), Microsoft (MSFT), and others to persuade the companies to retain the records of people's Internet activities for as long as two years. The companies, which now hold onto that data for a few weeks or months, are continuing discussions with the Administration on the issue, says one source from a company involved. In the end, though, all the fuss is much ado about not very much -- at least for longtime watchers of NSA, an arm of the Pentagon created to dig up foreign intelligence. NSA's trespassing in U.
http://www.businessweek.com/technology/content/jun2006/tc20060605_901175.htm
DOJ, Net firms fail to agree on data retention | CNET News.com
CNET News.com - Jun 2, 2006
The participants in the two-hour meeting spoke to News. com afterward on condition of anonymity because of the sensitive nature of the negotiations. (Participants included AOL, Comcast, Google, Microsoft, Verizon Communications and trade associations. )
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ISP snooping time line
In events that were first reported by CNET News. com, Bush administration officials have said Internet providers must keep track of what Americans are doing online. Here's the time line:.
http://news.com.com/DOJ,+Net+firms+fail+to+agree+on+data+retention/2100-1028_3-6079585.html
Wall Street Beat: Novell hits rough waters
InfoWorld - Jun 1, 2006
Investors so far are buying into Red Hat's strategy to offer tools and move up the software stack. It is offering software-testing tools and plans to sell Java application server vendor JBoss software with its planned acquisition of the company. Analysts and investors, meanwhile seem to be taking a wait-and-see approach to Novell's plan, announced last month, to challenge Microsoft Corp. 's dominance on the corporate desktop with the Novell Open Workgroup Suite. There is, finally, a whole ecosystem of interesting startup and niche players in the open source software arena, many of which -- like Pentaho Corp. -- operate innovative business models that call for charging customers only for high-end versions of their products, or offer users pay-as-you-go options... Analysts and investors, meanwhile seem to be taking a wait-and-see approach to Novell's plan, announced last month, to challenge Microsoft Corp. 's dominance on the corporate desktop with the Novell Open Workgroup Suite. There is, finally, a whole ecosystem of interesting startup and niche players in the open source software arena, many of which -- like Pentaho Corp. -- operate innovative business models that call for charging customers only for high-end versions of their products, or offer users pay-as-you-go options. If Novell's products don't start showing market-share gains soon, doubts about the company's future can only grow.
http://www.infoworld.com/archives/emailPrint.jsp?R=printThis&A=/article/06/06/01/78868_HNwsbnovell_1.html
Good luck!
