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Salentica Systems Extends its CRM Functionality to “Anywhere, Anytime”
PR Web - PR Web (press release) - Feb 8, 2007
Following the release of CRM Mobile Express for Microsoft® Dynamics ™ CRM 3. 0, Salentica will extend the functionality of its solution. Extending the core functionality of Microsoft Dynamics CRM 3. 0 to mobile devices will allow Salentica users to access and update all the information they need from their CRM, anywhere, anytime. Salentica Mobile Express is device independent and only requires the mobile device to support HTML web pages. Firms can deploy a zero foot print application and let the users decide their mobile device of choice, whether Windows Mobile or other device. Updates from the mobile client are written directly into the CRM database, eliminating the issues around synchronization... "About Salentica Systems Inc. Salentica provides client management solutions for buy- and sell-side financial service firms, built around the Microsoft. NET platform and Microsoft CRM. Salentica extends the platform by creating purpose built components to address specific needs of the financials services market. Salentica’s customer base includes many of North America’s largest financial services firms in mutual fund wholesaling, investment banks, institutional asset management, private wealth management, retail brokerage and insurance. Contact: Bill Rourke, President Salentica Systems Inc. 212-672-1777 ext 222416 366-3456 ext.
http://www.prweb.com/releases/2006/10/prweb445594.htm
Open-source firms team up for interoperability
CNET News.com - Feb 13, 2007
Founding members of the group--called the. OpenSolutionsAlliance. The companies plan to announce the group's formation Wednesday at the Open Solutions Summit, an open-source conference in New York.
http://news.com.com/2100-7344_3-6159182.html
Build Customer Relationships--Just Don't Call It CRM
Destination CRM - Feb 8, 2007
and it's just so cheap," he says. "From what I'm hearing so far it's extremely similar to Siebel in its basic use and the features it has. "In fact it was so tempting, according to Ziegele, that Consolidated ordered it in early April. "We're [getting] going with five people, for like five grand," he says, adding that a small pilot was probably the only approach for which he could have gotten approval. He thinks of the pilot as a way to try before you buy. Ziegele finds the features appealing, as well: "It has a Web interface, but also runs through Outlook.
http://www.destinationcrm.com/articles/default.asp?ArticleID=4100
365 Days of CRM
Destination CRM - Feb 9, 2007
And industry leaders' earnings were lackluster at best. But through it all CRM continued to mature, vendors shook up the market, and many companies garnered their share of ROI. What follows is a look at the highlights--and low lights--of the year in CRM.
http://www.destinationcrm.com/articles/default.asp?ArticleID=2734
Regional business news, at a glance
Arizona Republic - Feb 11, 2007
The upgrades offer direct integration with Microsoft Outlook, simplified administration and field-level data security. Sage also said the new Sage CRM SalesLogix v7 product suite is available. The new version includes interactive sales dashboards, mobile support and productivity enhancements. ACT! contact-management software and SalesLogix customer-relationship-management software are produced by Sage's Scottsdale office.
http://www.azcentral.com/arizonarepublic/business/articles/0926biz-regionalbriefs0926.html
Wi-Fi and VOIP near full convergence
InfoWorld - Feb 14, 2007
Now let's look at those applications. See, here I'm a little pessimistic. Sure, we'll see more IP telephony-capable features in stuff like CRM and vertical apps, but I'm doubtful about seeing anything truly revolutionary. At least not this year. This is going to be the year that phones start talking to customer databases, scheduling client appointments, talking to inventory systems.
http://www.infoworld.com/article/07/02/14/08OPenterwin_1.html?PHONES
IN BETA: May the Force Be With You
Destination CRM - Feb 8, 2007
com: IN BETA: May the Force Be With You. com is reinventing itself with what CEO Marc Benioff says is the company's most significant release since launching its hosted CRM product... The S3 upgrade represents what CEO Marc Benioff says is Salesforce. com's most significant release since launching its hosted CRM product in June 2000. Some of the upgrades under the S3 umbrella include HTML rich-media emails designed to enable salespeople to send email massages consistent with the messaging that the marketing department has created, and to enable marketing folks to track the emails; upgrades with Microsoft Outlook so users can click to add any email to S3 for organizationwide visibility and search Salesforce. com's contacts or leads database within Microsoft Outlook; and a shared document library for marketing collateral, presentations, sales tools, and customer support materials that catalogs files into different folders without having to log into a separate file system.
http://www.destinationcrm.com/articles/default.asp?ArticleID=3326
PRM Is Not So Different From CRM After All
Destination CRM - Feb 8, 2007
Paul Greenberg is fine, thank you. But, I want to change the moniker of the class of CRM applications known as partner relationship management (PRM) to something else: CRM for collaborative sales (CRM-CS). I know you are thinking, "This is worth writing about?" Believe me, it is, because CRM-CS is too important to your business for you to ignore... Paul Greenberg is fine, thank you. But, I want to change the moniker of the class of CRM applications known as partner relationship management (PRM) to something else: CRM for collaborative sales (CRM-CS). I know you are thinking, "This is worth writing about?" Believe me, it is, because CRM-CS is too important to your business for you to ignore. Bite on it--I'm going to give you something to chew.
http://www.destinationcrm.com/articles/default.asp?ArticleID=3163
destinationCRM.com: New & Noteworthy
Destination CRM - Feb 8, 2007
comOnline CRM Salesnet announced that it has integrated instant messaging capabilities from AOL, Microsoft, and Yahoo! into its wireless CRM application. The addition is designed to allow sales teams to IM the Salesnet database for real-time contact information and other sales data, as well as to IM updates to that information back to the system.
http://www.destinationcrm.com/articles/default.asp?ArticleID=3331
OSBC - Sun seeks to woo HP to Solaris
Computerworld Australia - Feb 8, 2007
Following Schwartz's presentation, Microsoft's Bill Hilf, director of the vendor's Platform Technology Strategy organization, focused on the concept of "coopetition," through which competitors can share a common business interest. "It's the idea of cooperating and competing often in the same breath with the same people," Hilf said. Microsoft certainly has not been a major proponent of open source. But Hilf pointed out that Microsoft can benefit from it just the same. Open source companies JBoss and SugarCRM have partnered with Microsoft, as have more traditional vendors such as Sun and IBM, Hilf noted. SugarCRM, for example, will offer a version of its CRM package on Windows via Microsoft's Shared Source license, which allows some access to source code. Microsoft, however, is conscious that new business models in computing may not generate as much as older models, Hilf said... But Hilf pointed out that Microsoft can benefit from it just the same. Open source companies JBoss and SugarCRM have partnered with Microsoft, as have more traditional vendors such as Sun and IBM, Hilf noted. SugarCRM, for example, will offer a version of its CRM package on Windows via Microsoft's Shared Source license, which allows some access to source code. Microsoft, however, is conscious that new business models in computing may not generate as much as older models, Hilf said. Product differentiation still is key and making money matters, he said. "I don't believe selling tech support phone calls is a model [that is] sustainable," said Hilf. "You must differentiate in your product to sustain growth.
http://www.computerworld.com.au/index.php/id;1409875335;fp;16;fpid;0
Computerworld - Reviving CRM
Computerworld Australia - Feb 9, 2007
(Let's not kid ourselves: The customer list is what you're spending those billions for. ) With a change in ownership, every Siebel customer is suddenly in play. And with competitors like SAP, Microsoft and especially Salesforce. com lusting after every one of those customers, either you give them a reason to stay or you lose them. A truly visionary future would be one heck of a reason to stay. Besides, you know how the alternative plays out. You've already seen it.
http://www.computerworld.com.au/index.php/id;114960255;fp;16;fpid;0
… POP3 Email Integration Within it's On-Demand Sales...
PR Web - PR Web (press release) - Feb 13, 2007
The new feature allows ClienTracker. com users to create information repositories that track complete history of all communications company-wide. The combination of email and CRM in a single application comes as good news to companies who are currently using multiple software applications to track email, manage clients, and maintain schedules... The combination of email and CRM in a single application comes as good news to companies who are currently using multiple software applications to track email, manage clients, and maintain schedules. Plus, the web-distributed model of ClienTracker. com allows users to access their data and email from any computer with an internet connection, freeing them from complicated remote access processes such as Microsoft Exchange and VPNs. "Recording and tracking inbound and outbound corporate e-mails, and being able to view complete histories along side associated prospects, clients or opportunities no longer requires an expensive solution like Siebel or SAP, nor does it require the user to operate multiple applications at once. " said David Anderson, CTO of ClienTracker. �Plus, we can implement the solution in a matter of days, while those packages take months or years to install and configure. �Companies across all industries are under pressure to develop policies concerning retention and audit procedures regarding their e-mail and electronic documents.
http://www.prweb.com/releases/2005/3/prweb221975.htm
Aspire Technologies, Inc. and MasterMine Software Announce Launch of...
PR Web - PR Web (press release) - Feb 8, 2007
About Aspire Technologies and QuoteWerks™Aspire Technologies, the creators of the award winning QuoteWerks™ sales quoting software, is the leading provider of sales quoting software with its award winning QuoteWerks™ application deployed to thousands of businesses and enterprises worldwide. QuoteWerks™ integrates with all major and leading CRM packages including ACT!™, Goldmine®, Maximizer®, MS CRM, Outlook®, TeleMagic®, salesforce. com® and SalesLogix® enabling businesses in all industries to integrate QuoteWerks™ seamlessly into their existing environments. Aspire Technologies is headquartered in Orlando, Florida and is a Microsoft Certified Partner. For more information please visit... QuoteWerks™ integrates with all major and leading CRM packages including ACT!™, Goldmine®, Maximizer®, MS CRM, Outlook®, TeleMagic®, salesforce. com® and SalesLogix® enabling businesses in all industries to integrate QuoteWerks™ seamlessly into their existing environments. Aspire Technologies is headquartered in Orlando, Florida and is a Microsoft Certified Partner. For more information please visit.
http://www.prweb.com/releases/2006/7/prweb413478.htm
Talisma Starts 2006 Strong With Record Customer Growth Company Laps...
PR Web - PR Web (press release) - Feb 13, 2007
Talisma also extended its global reach by signing agreements with new channel partners in Australia, Belgium, China, France, Israel, Germany and the United Kingdom. The 2006 Talisma Customer Conference, held in March, garnered record-breaking attendance and featured dozens of customer presentations. Companies including AOL, Microsoft, Dell, Epson, eSignal, Pitney Bowes, and ShareBuilder detailed how they use the Talisma solution to increase customer satisfaction, drive revenue, and increase business efficiencies. Additionally, analysts from Forrester Research and eVergance gave keynote presentations and moderated panel discussions. Talisma also received industry accolades in the first quarter, capturing CRM Magazine's 2006 Service Leader award for Web-support services and Call Center Magazine's "Best of Call Center Demo & Conference Austin 2006" for Talisma Professional Edition, designed to meet the needs of small and mid-sized businesses. "The dramatic growth across our strategic CIM business and on-going CRM vertical businesses, new key partnerships, and expanded sales geographies position Talisma for still greater success in 2006," said Dan Vetras, CEO, Talisma Corporation. "Our momentum just continues to intensify and Talisma is now being looked upon as the thought leader in our strategic markets... Additionally, analysts from Forrester Research and eVergance gave keynote presentations and moderated panel discussions. Talisma also received industry accolades in the first quarter, capturing CRM Magazine's 2006 Service Leader award for Web-support services and Call Center Magazine's "Best of Call Center Demo & Conference Austin 2006" for Talisma Professional Edition, designed to meet the needs of small and mid-sized businesses. "The dramatic growth across our strategic CIM business and on-going CRM vertical businesses, new key partnerships, and expanded sales geographies position Talisma for still greater success in 2006," said Dan Vetras, CEO, Talisma Corporation. "Our momentum just continues to intensify and Talisma is now being looked upon as the thought leader in our strategic markets. " About TalismaTalisma is a global provider of Customer Interaction Management (CIM) solutions that enable businesses to deliver a truly exceptional customer experience. Talisma's solutions integrate the power of email, phone, chat, and self service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and a system-wide knowledgebase. Talisma's global customers include AOL, Aviva, Betdaq, Canon, ChevronTexaco, Citibank, Dacorum Borough Council, Daimler-Chrysler, Dell, DHL, E.
http://www.prweb.com/releases/2006/4/prweb374722.htm
Bye.
