Business IT Professionals, (Biz IT Pro), a vendor of Customer Relationship Management training and products, has announced the completion an intense, customized series of training sessions for SourceMedia, a New York-based B2B publishing company.
Steve Noe, president of Biz IT Pro, conducted CRM training to more than 70 of SourceMedia's sales staff. The sessions dealt with the benefits CRM provides to their sales success and productivity, an working understanding of Dynamics CRM and Source Media's customizations and clear and simple processes to make CRM easy to integrate into their day to day sales, according to the Bizians.
"We had implemented Microsoft Dynamics CRM, but our sales people didn't understand how to use the new system." said Azam Abuzar, senior director of corporate systems for SourceMedia. "Steve literally saved the day by giving us the education we needed to use our CRM solution efficiently and productively."
In August the Cary, North Carolina-based Biz IT Pro announced they will develop a CRM product, based on the Microsoft Dynamics CRM platform, for QRPS, Inc., an administrative consulting firm.
Biz IT Pro will use Scribe Insight, an end-to-end integration tool for converting data from ACT! to Microsoft Dynamics, to improve productivity and client experiences for QRPS.
"We had reached our limit of usability with the ACT! database. Moving to CRM will allow us to redesign how we store our proprietary information, while substantially improving our productivity," stated Forrest Knowles, President, QRPS.
QRPS provides customer service by using technology to streamline administrative processes, company officials say. Biz IT Pro will conduct data integration for the firm, to aid in their ability to maintain their "high-touch service philosophy and personal support."
Earlier this summer Biz IT Pro announced that it now is a Scribe certified partner.
Scribe Software Corporation provides data integration and migration software products for CRM and ERP. Using Scribe's tools, Biz IT Pro will migrate their client's data from applications, such as Salesforce, Goldmine and Act!, into Microsoft Dynamics CRM.
"Scribe Software provides rich integration solutions that are powerful enough for large customers, yet affordable and accessible to small and mid-sized businesses," stated Steve Noe, president of Biz IT Pro. "I am excited about being certified with Scribe and how this relationship will benefit our customers."
