Unitek Education, an IT education and training organization, has announced the introduction of a personalized Microsoft (News - Alert) CRM portal, an educational product.
It's described by company officials as "a major upgrade" to its training tools and will provide users with "an enhanced interface and online experience," a "virtual gold mine of information for both business and IT professionals and Microsoft CRM customers."
Unitek officials said the company has courses for new users and customers upgrading from CRM 3.0. The Unitek CRM blog has posted information and tips for this release.
The purpose of Unitek's new CRM 4.0 portal is to provide a resource for clients and those "interested in improving their skill level with Microsoft CRM," company officials say. The approach is designed to encourage comments and questions from users of the portal to elicit feedback.
Unitek, recently named the Microsoft Training Partner of the Year, said they had identified a "distinct lack of personalized, one-on-one Microsoft CRM training." While there is a large amount of general CRM information across the Internet, Unitek thought they could carve out a market niche selling systemic portal training, categorizing and detailing case studies of working CRM examples inside the newly-published portal.
In December the new version of Microsoft Dynamics was offered under two product names: Microsoft Dynamics CRM 4.0 for on-premise and partner-hosted deployments and Microsoft Dynamics CRM Live for Microsoft-hosted deployment. It's designed with a single unified-code base for both on-premise and on-demand deployments, and has "the flexibility to change deployment models over time if their needs or preferences change," according to the Microsofties.
Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft, outlined some new features as an advanced multitenant architecture that supports multiple customers per server, extended global capabilities including user choice of more than 25 languages and pervasive support for multiple currencies an new business intelligence capabilities, including cross-entity views and an end-user ad hoc reporting wizard.
This past October Microsoft Gold Partner Sunrise opened a joint venture company, Huamei Soft, in Xi'an as part of its Dynamics AX expansion.
Huamei Soft will focus primarily on offshore software development for the Microsoft Dynamics AX ERP system. Sunrise has invested in China in part to take better control of off-shore development operations.
Huamei Soft is located in the Xi'an Software Industrial Park, which was established in 1998 and authorized as one of the top five national software export bases. The Software Industrial Park will provide excellent infrastructure, value-added services on recruiting and training, and government support.
