By Anuradha Shukla
TMCnet Contributing Editor
I.B (News - Alert).I.S., Inc., a Norcross, Georgia-based Microsoft Dynamics CRM Partner today announced a fixed-fee, packaged service offering for Microsoft’s Customer Relationship Management software solution.
According to Lee House, president of I.B.I.S., Inc., the market is looking for implementation options and having a fixed fee package is very compelling for an organization who wants to manage a fixed scope, fixed price engagement.
Primarily, I.B.I.S. has focused on four Microsoft (News - Alert) Dynamics CRM implementation offerings. These are based on a client’s business lifecycle. The company believes that creating packages around these four lifecycles will give clients a clear understanding of scope and deliverables.
The company has designed the following offerings to address client’s business requirements: Better CRM for clients who want to use Dynamics CRM “out of the box” and want to be trained; CRM in a Box for clients who want to deploy a pre-configured, best of breed CRM Solution; CRM My Way for businesses that want to deploy custom Sales, Service, Marketing or a combination of the three; and XRM for businesses that will use Microsoft CRM as a platform.
Company officials say the XRM offering may be an ideal fit for a company that is using MSCRM as a tool to manage recruiting.
Founded in 1989, and headquartered in Atlanta’s Technology Park, I.B.I.S., Inc. describes itself as an enterprise business solution provider for companies seeking to gain a competitive advantage through Microsoft technology solutions. As a full-service consultancy, I.B.I.S., Inc. is provides business transformation solutions related to Microsoft Dynamics ERP, SCM, and CRM application systems, Information Worker, and Application Development Services as well as Microsoft infrastructure products, according to the company.
Earlier this month, I.B.I.S., announced a fixed-fee, packaged service offering for Microsoft’s hosted CRM solution. Microsoft Dynamics CRM Online was developed to compete withSalesforce.com ( News - Alert). Clients licensing this solution from Microsoft have to partner with a firm that will get them up and running in days, not weeks.
