Tuesday, May 20, 2008

SugarCRM and Intelestream, Microsoft CRM in School

he news as of the first coffee this morning, and while it's difficult saying what Tom Waits's best song is — "Hold On," "I Don't Want To Grow Up," "Downtown Train," "I Wish I Was In New Orleans" — First Coffee thinks it's awfully hard to top "On the Nickel:"

Intelestream has announced the release of StaffingCRM, what company officials describe as a customizable staffing and sourcing vertical product based on the SugarCRM open source platform.

The product, designed for agencies, delivers automation for business development, sourcing, and recruiting functions all in a single system. "Customization capabilities
are virtually limitless," company officials say, "as the StaffingCRM product is based on an open source platform."

StaffingCRM provides "automation scenarios" across a staffing agency value chain, company officials say, adding that "the product aids several workflows including sourcing professionals conducting research, recruiters presenting opportunities to prospective candidates, and business development professionals focusing on client acquisition."

The product uses what Intelestream officials describe as "proven best-practice sales pipeline concepts," and applies them to the recruiting process. A Customer Relationship Management software core competency is managing human relationships.

. . . .

Microsoft has announced that Pacific Northwest Publishing and its affiliate company, Safe & Civil Schools, both of Eugene, Oregon, have chosen Microsoft Dynamics CRM 4.0 and Microsoft Dynamics GP 10.0 to integrate their accounting, scheduling, customer service and marketing capabilities.

The Microsoft Dynamics products will replace the organizations' Intuit QuickBooks software and a paper-based system augmented by electronic spreadsheets. Safe & Civil Schools provides behavior-management training nationwide, Pacific Northwest Publishing publishes books and other materials used in the program and sold separately.

Officials of both companies say they will use Microsoft CRM to expand their marketing efforts and automate their paper-based systems for tracking projects with school districts.

The organizations work with school districts throughout the United States, and "much of the scheduling of training and consulting sessions has been handled by one person with her own paper-based file system and intricate electronic spreadsheets," Pacific officials say. Pacific Northwest Publishing and Safe & Civil Schools were looking for a way to automate these processes.