By Bhavana Navuluri
How will the customers receive real-time information?
Mobile resource management company Masternaut Three X has integrated its satellite-tracking system with Microsoft Dynamics CRM software so that its clients can provide real-time information to their customers.
Claimed to be the first online CRM system with integrated satellite resource tracking, the hosted service is deployed as cloud-based service from Masternaut’s data centres. The service integrates with the entire range of Masternaut’s web-based services and Microsoft Dynamics GP ERP system.
Masternaut’s users can make use of the service to provide instant information to their customers about their goods deliveries or location of their workforce.
Martin Port, MD of Masternaut Three X, said: “Our real-time solution is a cost-effective answer to CRM that enables easy access to essential client information combined with embedded tracking so that businesses can keep their customers informed of their delivery or when they can expect an engineer on site, and so on. There is no need to go in and out of various systems to find the information they need as it is all accessed via a single interface, which speeds up customer response."
Leeds-based Masternaut hosts IT services on the client’s premises or at its own data centres. A Microsoft gold partner, it integrates Microsoft Dynamics GP (Great Plains) and CRM into the client’s business. The existing customers of Masternaut can avail of the new service without any additional installations or costs.
In addition to hosted services, Masternaut also provides vehicle & asset tracking service, mobile workforce applications, VisuLive business intelligence and in-vehicle services to its customers in public and service sectors, construction, and transport & logistics.
Masternaut’s customers include Harrods, Siemens, British Airways, Coca Cola, Trafford Council, Nottingham and Leeds City Councils, The Scotsman, ABB, GE Equipment Services and more.
Source:itservices.cbronline.com
