Thursday, January 25, 2007

CRM News: Must Read: Vista: Changing the World One PC at a Time

Hello!


SaaS vendors welcome SAP to the hosted midmarket party
InfoWorld - Jan 26, 2007
"As well as validating the hosted approach, both Francis and Nelson also believe that whatever SAP, Microsoft, and Oracle come up with will trail what their companies already offer because those vendors lack the eight years of experience both firms have already gained in SaaS. "They're offering on-demand as a loss-leader product," Francis said, with the three vendors tending to position their hosted applications as more of an on-ramp to their main applications business, their on-premise software families. As part of its midyear . Oracle, meanwhile, sees SaaS as applicable to all its applications but expects to put more focus on its on-demand operations at some unspecified point in the future.
http://www.infoworld.com/archives/emailPrint.jsp?R=printThis&A=/article/07/01/26/HNmidmarketsap_1.html


CRM News: Must Read: Vista: Changing the World One PC at a Time
CRM Buyer - Jan 29, 2007
CRM Buyer features CRM product information, reviews and comparisons. It is an independent source updated each day... Everyone seemed to realize the world was changing, and PCs would never be the same. On launch, people lined up around the block to get in, and this was the first and only time an OS was given the same kind of treatment that a game system or a hot toy like Tickle Me Elmo or the Cabbage Patch Kids received. Microsoft was a star, Bill Gates was a rock star, and Windows 95 was a best seller. Windows 98 to XP SP2PCs were changed, and for the rest of the '90s, PCs gradually became kind of boring. There was a huge focus on enterprise and, for much of this time, it seemed the industry had almost forgotten about the user. Growth was good, but it laid a foundation for a market collapse in the next decade. In addition we (well, Al Gore) discovered the Web, and we gradually moved from processor-centric computing.
http://www.crmbuyer.com/story/must-read/55422.html


EBay Posts Big Q4
Forbes - Jan 25, 2007
“We are pleased with such strong financial results and look forward to making Windows Vista and the 2007 Microsoft Office system widely available to all customers next week. ”In the second quarter of 2005, Microsoft had reported earnings of 33 cents per share. That was during the launch of Xbox 360, Microsoft SQL Server 2005, Visual Studio 2005 and Microsoft Dynamics CRM 3. One year later, these products have contributed over $1 billion of revenue growth, the company said. More On This TopicCompanies:.
http://www.forbes.com/markets/2007/01/25/ebay-internet-update-markets-equity-cx_rs_0125markets16.html?partner=moreover


Microsoft Takes Manhattan
Forbes - Jan 30, 2007
As broadband Internet becomes an even more central component in the PC’s architecture, no one knows what the operating system will look like in five years. Meaning no one knows if Microsoft will have a major, big-deal Windows reboot ever again. Did I mention Microsoft is throwing a lot of money at this launch? On Tuesday morning, the software giant hired spandex-clad acrobats to drape Vista and Office logos on the side of a building. Then they took their guests to the swanky Cipriani banquet hall, across from Grand Central Station. Sitting in rows inside the old Bowery Savings Bank building, about 150 reporters and photographers dined on fare ranging from smoked salmon to spinach- and ricotta-stuffed cannelloni. (The sea bass was wonderful; the lamb chops were a bit dry.
http://www.forbes.com/2007/01/30/windowns-vista-launch-tech-intel-cx_df_0130windowslaunch.html?partner=msn


Independent Online Edition > SME
Independent - Jan 26, 2007
But, while acknowledging that it is facing increasing competition, it is seeking to become the world leader in its field and hence is aiming for dramatic growth. John Simpson, senior director, sales consulting at Oracle, says that one of the ways the company is going about this is by installing a customer relationship management (CRM) system. He says CRM is vital because acquiring new customers, looking after existing ones and making sure none are lost is vital for growth. MessageLabs is using it to help it focus on improving sales, marketing and client service by measuring, respectively, leads per member of the marketing team, deals per head of the sales team and tickets per head in the client service team. It is a sign of how even comparatively small companies are turning to the sort of technology that was once the preserve of the largest corporates in their attempts to become more competitive and to achieve ambitious growth plans. Moreover, high-technology companies are not the only ones recognising the benefits of using increasingly sophisticated software to help them run their operations. Software companies that have traditionally dealt with larger businesses, such as SAP and Microsoft as well as Oracle, are all seeing growing interest from smaller customers as it becomes more widely recognised that installing high-performance technology need not be as expensive as had been thought... It is a sign of how even comparatively small companies are turning to the sort of technology that was once the preserve of the largest corporates in their attempts to become more competitive and to achieve ambitious growth plans. Moreover, high-technology companies are not the only ones recognising the benefits of using increasingly sophisticated software to help them run their operations. Software companies that have traditionally dealt with larger businesses, such as SAP and Microsoft as well as Oracle, are all seeing growing interest from smaller customers as it becomes more widely recognised that installing high-performance technology need not be as expensive as had been thought. Many companies stick to CRM or some other distinct application, such as finance or human resources management. Indeed, CRM even has its own subset, called sales force automation (SFA), which has as its goal the streamlining of the entire sales process to make businesses more efficient, improve customer interactions, increase customer satisfaction and save time and money. Paul Fielder, applications sales manager with Explorer, an Oracle partner based in Leeds, says: “SMBs [small and medium-sized businesses] tend to buy software to solve specific problems. This means they end up with a lot of different systems, which makes it very difficult to get business intelligence.
http://news.independent.co.uk/business/sme/article2184716.ece


Internet TV Is Finally a Reality Show
BusinessWeek - Jan 29, 2007
"The digital decade is happening," Microsoft Chairman Bill Gates told the audience at the Consumer Electronics Show in January as he unveiled the company's own IPTV offerings. "People want to do things with their content across multiple platforms. "At least Gates and other digerati are convinced that will be the case with a new generation of tech gear, software, and services. This time around, however, both consumer electronics companies and computer companies such as HP, SanDisk (.
http://www.businessweek.com/technology/content/jan2007/tc20070129_246549.htm?chan=top+news_top+news+index_technology


The INQUIRER Top 3 Hug-and-Make-Ups
Inquirer - Jan 26, 2007
So for all you star-crossed lovers out there, here you go with something for the weekend, The INQUIRER's Top 3Hug-and-Make-Up stories. Microsoft and Stac Electronics. Microsoft ramming the OS with a ton of utilities isn't new, kids. In 1993, itplanned disk compression for DOS 6. 0 called DoubleSpace but it had earlier talked to market leader Stac about licensingits Stacker software. Stac sued, Microsoft countersued and eventually, the arguing ended with Microsoft taking a stakein Stac and paying it royalties... Not very gentlemanly, is it?1. Tom Siebel quit Oracle because Larry Ellison didn't get CRM, or so the story goes. Siebelset up what turned out to be the 800-pound gorilla of the sector but when times got tough, Ellison's Oracle snapped upthe company in 2005. That's rough love for you. Now all eyes are turned to what Ellison will pull to bring downSalesforce. com, another company that is run by a former employee, Marc Benioff.
http://www.theinquirer.net/default.aspx?article=37243


Mac and Windows ...proprietary parts
CNET News.com - Jan 30, 2007
iPod iMac and probably iPhoneYet even for you the "Mac Defender" deep down a frustration has been building because with all the control over the hardware and software your Macs are not that much better then the PCs. Microsoft doesn't make hardware (nevermidnd the mice and the xBox) and yet they manage to tie in hundreds of different manufacturers together under a crapy beige box that is definetely not as sharp looking as a Mac. and yet this box can run anything you can through at it. Please don't argue about the work office environment, there are so many old legacy aps... that are no longer made but still work and the managers would not replace them, how about accounting software? quick books for mac is not going to cut it if you have a large payroll. how about a CRM database? Sure you can argue that there is a program like Final Cut Pro for video editing that has become popular and indeed it is a wonderful product, but with the intel chip ported this tool is going to be short lived on the mac only platform and nine out of ten of the major video production houses are running PCs. 90% of the TV you watch is edited in AVID, sure there is a Mac version but the real NITRIS system is built on the PC platform, can't evne touch the Games issue unless you are like stuck in 1999... that are no longer made but still work and the managers would not replace them, how about accounting software? quick books for mac is not going to cut it if you have a large payroll. how about a CRM database? Sure you can argue that there is a program like Final Cut Pro for video editing that has become popular and indeed it is a wonderful product, but with the intel chip ported this tool is going to be short lived on the mac only platform and nine out of ten of the major video production houses are running PCs. 90% of the TV you watch is edited in AVID, sure there is a Mac version but the real NITRIS system is built on the PC platform, can't evne touch the Games issue unless you are like stuck in 1999.
http://news.com.com/5208-12_3-0.html?forumID=1&threadID=24558&messageID=233270&start=0


National Business Review (NBR) - Business, News, Arts, Media, Share...
National Business Review - Jan 29, 2007
That’s mighty, as in huge – it’s a wonder that it all fits on a single DVD, or two DVDs if you count the 64-bit version as well. But there’s something in there to please everyone, or offend everyone, depending on the mood of the observer. Admire the luscious Aero user interface, which at last makes those graphics coprocessors in modern PCs do some useful work. Or grumble that Apple has had something similar for years and even Sun has been playing with that stuff... ”Sean McBreen, director of Microsoft New Zealand’s developer and platform strategy group, sees Gadgets as likely to appear within corporate environments as well. Microsoft Dynamics (the old Great Plains, Solomon, Axapta and Navision) is already working on reporting Gadgets that will be able to provide managers with constant indicators of how their business processes are running. There’s also a Dynamics CRM Gadget on the way. “It’s a completely open platform, and I’m really excited by the number of independent vendors coming up with new ways to expose data with tools such as Gadgets. We’re expecting widespread adoption of this technology. ”






29-Jan-2007.
http://www.nbr.co.nz/home/column_article.asp?id=17168&cid=3&cname=Technology


Da Vinci Twist at British Vista Launch
BusinessWeek - Jan 30, 2007
Vista was first made available to business customers back in November but the software behemoth has now officially launched the operating system to consumers, calling the debut its most important since Windows 95. Speaking at the launch, which was held at the British Library in London, Microsoft chairman Bill Gates said: "This is a special occasion, we've worked hard to build a new software platform and we are so excited to see what people will do with it. Microsoft executives showcased elements of Vista including updated security and improved search technologies, as well as the new 'Ribbon' user interface for Office 2007. For more details on the functionality offered by the revamped Vista, see silicon. Microsoft revealed a number of businesses that will be using Vista's desktop 'Gadget' technology—i.
http://www.businessweek.com/globalbiz/content/jan2007/gb20070130_602986.htm?chan=globalbiz_europe_more+of+today's+top+stories


Take care.