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Soffront TRACKWeb CRM V 6.0
Soffront is a rapidly emerging leader in the e-CRM market, offering sales force automation help desk management, defect tracking, and knowledge management solutions for companies of all sizes. More than 45,000 users and over 2,500 corporations worldwide, including several Fortune 500 companies, have selected Soffront's products to meet their software needs.
TRACKWeb CRM is a set of four tightly integrated components: defect tracking, help desk management, sales force automation, and knowledge management. These fully web-based components can be used individually or as a completely integrated turnkey customer relationship management solution, which enhances communication and collaboration across all your business units to bring effectiveness in strategic decision making and creating focus on the customers' needs.
You may end up paying the same amount of money for implementing a product that only performs a single function. In order to meet your other business needs, such as, help desk management, customer management, marketing and sales automation, you may have to deploy three or more different products that do not interact with each other. Thus, you may end up paying three times as much as TRACKWeb CRM and settle for much less functionality. TRACKWeb CRM on the other hand, offers an all-in-one enterprise solution for all your business requirements. TRACKWeb CRM helps you build one source of data for defect tracking, help desk, sales automation and Knowledge Base. Thus, all the data is cohesive, all the applications communicate with each other, there is no data redundancy, there is no need to manage three separate databases, and you get comprehensive business reports. Now, you do not have to train your IT staff and users on three different software applications. There is a single data repository to manage and there is no need for client-side installation--simple is better.
The TRACKWeb CRM application has been built from the ground up by harnessing the latest web technologies to provide you the most robust solution available within the industry--the solution which is 100% customizable and 100% web-based. Since it is completely web-based, your customers, partners, or employees from all around the world have immediate access to key information via a Web browser.
TRACKWeb CRM provides a vital communication link that connects your sales, customer support, product development, and marketing function to your customer. TRACKWeb Defects, TRACKWeb Help Desk, TRACKWeb Sales, and TRACK Knowledge Base are all designed to work in concert for enhanced collaboration and information sharing across functional areas.
Soffront's products are very well known within the industry as being the most customizable and easy-to-use, and Soffront still holds ground on these two core competencies. With the introduction of version 6.0, Soffront has set a new milestone for easy-to-use and truly customizable web-based sales automation solution.
TRACKWeb CRM is now easier than ever to use, and simple enough to customize by your own staff. TRACKWeb CRM offers an intuitive user interface in conjunction with common Web navigation styles--virtually eliminating the product learning curve. Most frequently used actions and recently visited records are always accessible on the Speed Bar. TRACKWeb CRM also offers single click access to setup action, queries, and reports.
Robust reporting capability built into the TRACKWeb CRM help monitor, manage and communicate the effectiveness of the sales organization. The application includes several predefined, easy-to-modify text and graphical reports and offers full functionality to create custom reports. The application allows you to create forecast reports and standard or ad hoc reports over any time period. Both text and graphical reports can be exported to any Microsoft Office applications, such as, Word, Excel and PowerPoint, for presentations, analysis and executive reporting.
TRACKWeb CRM is offered with industry standard templates as an out-of-the-box solution, and also gives you full customization ability. In this industry, where most products offer limited customization ability, but claim to offer fully customizable application, the question to ask is, "Who can customize the application, and how much can be customized?" TRACKWeb CRM is the only customizable product that can be easily customized by your own IT staff--end-to-end. If you have limited IT resources, Soffront offers full consulting services to tailor the application to meet the unique requirements of your organization. And since the product is easy to customize, the job is done quickly and cost effectively.
Contrast this with other products that are either not customizable, have limited customizability, or offer proprietary technology that require extensive programming and hefty consultation fees to make the product usable for you. When you need to adapt the product to the changing requirements of your organization, the other products that may initially seem less expensive, actually end up costing much more in the long run.
